{"id":20734,"date":"2024-09-05T10:01:47","date_gmt":"2024-09-05T10:01:47","guid":{"rendered":"https:\/\/viadirect.com\/faq\/"},"modified":"2025-01-26T16:38:49","modified_gmt":"2025-01-26T16:38:49","slug":"faq","status":"publish","type":"page","link":"https:\/\/viadirect.com\/es\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"[vc_row type=\u00bbin_container\u00bb full_screen_row_position=\u00bbmiddle\u00bb column_margin=\u00bbdefault\u00bb column_direction=\u00bbdefault\u00bb column_direction_tablet=\u00bbdefault\u00bb column_direction_phone=\u00bbdefault\u00bb scene_position=\u00bbcenter\u00bb text_color=\u00bbdark\u00bb text_align=\u00bbleft\u00bb row_border_radius=\u00bbnone\u00bb row_border_radius_applies=\u00bbbg\u00bb overflow=\u00bbvisible\u00bb overlay_strength=\u00bb0.3&#8243; gradient_direction=\u00bbleft_to_right\u00bb shape_divider_position=\u00bbbottom\u00bb bg_image_animation=\u00bbnone\u00bb][vc_column column_padding=\u00bbno-extra-padding\u00bb column_padding_tablet=\u00bbinherit\u00bb column_padding_phone=\u00bbinherit\u00bb column_padding_position=\u00bball\u00bb column_element_direction_desktop=\u00bbdefault\u00bb column_element_spacing=\u00bbdefault\u00bb desktop_text_alignment=\u00bbdefault\u00bb tablet_text_alignment=\u00bbdefault\u00bb phone_text_alignment=\u00bbdefault\u00bb background_color_opacity=\u00bb1&#8243; 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width=\u00bb1\/1&#8243; tablet_width_inherit=\u00bbdefault\u00bb animation_type=\u00bbdefault\u00bb bg_image_animation=\u00bbnone\u00bb border_type=\u00bbsimple\u00bb column_border_width=\u00bbnone\u00bb column_border_style=\u00bbsolid\u00bb][vc_column_text css=\u00bb\u00bb text_direction=\u00bbdefault\u00bb]\n<h2>General<\/h2>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][toggles style=\u00bbminimal_shadow\u00bb accordion=\u00bbtrue\u00bb accordion_starting_functionality=\u00bbclosed\u00bb border_radius=\u00bb15px\u00bb][toggle color=\u00bbDefault\u00bb heading_tag=\u00bbh6&#8243; heading_tag_functionality=\u00bbdefault\u00bb title=\u00bbHow do I manage updates?\u00bb][vc_column_text css=\u00bb\u00bb text_direction=\u00bbdefault\u00bb]A logo change? A new service? A store deletion? You have access to the content of your map and can make these changes by yourself at any time with our content management interface. If you cannot take care of it or if your changes concern the basis of the map, our support team is there to assist you on a daily basis as part of your maintenance contract.[\/vc_column_text][\/toggle][toggle color=\u00bbDefault\u00bb heading_tag=\u00bbh6&#8243; heading_tag_functionality=\u00bbdefault\u00bb title=\u00bbCan content be synchronized with the destination API from my website?\u00bb][vc_column_text css=\u00bb\u00bb text_direction=\u00bbdefault\u00bb]Of course, this is the ideal solution! You only have one entry point to make your content changes (your website\u2019s CMS). Once the development is done on our side, the updates are smooth, automatic and fully synchronized. You can focus on other matters.[\/vc_column_text][\/toggle][toggle color=\u00bbDefault\u00bb heading_tag=\u00bbh6&#8243; heading_tag_functionality=\u00bbdefault\u00bb title=\u00bbHow can I retrieve usage statistics?\u00bb][vc_column_text css=\u00bb\u00bb text_direction=\u00bbdefault\u00bb]ViaDirect&#8217;s kiosk and mobile solutions can be connected to Google Analytics and thus provide you with a large number of metrics. This valuable data collected is made available to you through an audience report that you will receive automatically every month. You will be able to use this information to justify, to your teams, the merits of your choice to work with ViaDirect.[\/vc_column_text][\/toggle][\/toggles][divider line_type=\u00bbNo Line\u00bb custom_height=\u00bb100px\u00bb][vc_row_inner column_margin=\u00bbdefault\u00bb column_direction=\u00bbdefault\u00bb column_direction_tablet=\u00bbdefault\u00bb column_direction_phone=\u00bbdefault\u00bb top_padding=\u00bb40px\u00bb constrain_group_1=\u00bbyes\u00bb bottom_padding=\u00bb40px\u00bb left_padding_desktop=\u00bb20px\u00bb constrain_group_2=\u00bbyes\u00bb right_padding_desktop=\u00bb20px\u00bb top_padding_phone=\u00bb10px\u00bb constrain_group_5=\u00bbyes\u00bb bottom_padding_phone=\u00bb10px\u00bb left_padding_phone=\u00bb0&#8243; constrain_group_6=\u00bbyes\u00bb right_padding_phone=\u00bb0&#8243; text_align=\u00bbleft\u00bb row_position=\u00bbdefault\u00bb row_position_tablet=\u00bbinherit\u00bb row_position_phone=\u00bbinherit\u00bb overflow=\u00bbvisible\u00bb pointer_events=\u00bball\u00bb el_id=\u00bbfaqkiosk\u00bb][vc_column_inner column_padding=\u00bbno-extra-padding\u00bb column_padding_tablet=\u00bbinherit\u00bb column_padding_phone=\u00bbinherit\u00bb column_padding_position=\u00bball\u00bb column_element_direction_desktop=\u00bbdefault\u00bb column_element_spacing=\u00bbdefault\u00bb desktop_text_alignment=\u00bbdefault\u00bb tablet_text_alignment=\u00bbdefault\u00bb phone_text_alignment=\u00bbdefault\u00bb background_color_opacity=\u00bb1&#8243; background_hover_color_opacity=\u00bb1&#8243; column_backdrop_filter=\u00bbnone\u00bb column_shadow=\u00bbnone\u00bb column_border_radius=\u00bbnone\u00bb column_link_target=\u00bb_self\u00bb overflow=\u00bbvisible\u00bb gradient_direction=\u00bbleft_to_right\u00bb overlay_strength=\u00bb0.3&#8243; width=\u00bb1\/1&#8243; tablet_width_inherit=\u00bbdefault\u00bb animation_type=\u00bbdefault\u00bb bg_image_animation=\u00bbnone\u00bb border_type=\u00bbsimple\u00bb column_border_width=\u00bbnone\u00bb column_border_style=\u00bbsolid\u00bb][vc_column_text css=\u00bb\u00bb text_direction=\u00bbdefault\u00bb]\n<h2 aria-label=\"Interactive Kiosk \">Interactive Kiosk<\/h2>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][toggles style=\u00bbminimal_shadow\u00bb accordion=\u00bbtrue\u00bb accordion_starting_functionality=\u00bbclosed\u00bb border_radius=\u00bb15px\u00bb][toggle color=\u00bbDefault\u00bb heading_tag=\u00bbh6&#8243; heading_tag_functionality=\u00bbdefault\u00bb title=\u00bbWhat if I have hardware issues, update problems, or need improvements?\u00bb][vc_column_text css=\u00bb\u00bb text_direction=\u00bbdefault\u00bb]Our support team will take care of all hardware issues and updates. Simply send an email with all the necessary details (photos, videos, etc.) to support@viadirect.com to open a ticket on our platform[\/vc_column_text][\/toggle][toggle color=\u00bbDefault\u00bb heading_tag=\u00bbh6&#8243; heading_tag_functionality=\u00bbdefault\u00bb title=\u00bbWhat do I need to prepare to operate the kiosks?\u00bb][vc_column_text css=\u00bb\u00bb text_direction=\u00bbdefault\u00bb]An electrical and network connection (24\/7) is required at each location of the future terminals. Your dedicated project manager will assist you in preparing this work and logistical issues so that the installation and commissioning of these terminals is as smooth as possible.[\/vc_column_text][\/toggle][toggle color=\u00bbDefault\u00bb heading_tag=\u00bbh6&#8243; heading_tag_functionality=\u00bbdefault\u00bb title=\u00bbWhat if my internet connection is unstable, can the software still work properly?\u00bb][vc_column_text css=\u00bb\u00bb text_direction=\u00bbdefault\u00bb]ViaDirect software works fine during temporary network outages, but a connection is needed for updates, remote access, and some connected features.[\/vc_column_text][\/toggle][toggle color=\u00bbDefault\u00bb heading_tag=\u00bbh6&#8243; heading_tag_functionality=\u00bbdefault\u00bb title=\u00bbWhat does the maintenance service include?\u00bb][vc_column_text css=\u00bb\u00bb text_direction=\u00bbdefault\u00bb]\u00bbMaintenance of your devices corresponds to:<br \/>\n&#8211; hosting your software solution on our servers,<br \/>\n&#8211; handling of plan and content modifications where applicable,<br \/>\n&#8211; software and hardware maintenance,<br \/>\n&#8211; on-site interventions within the framework of the hardware and furniture warranty,<br \/>\n&#8211; preventive security actions on the servers and the product,<br \/>\n&#8211; management of warranty issues with all suppliers concerned&#8230;\u00bb[\/vc_column_text][\/toggle][toggle color=\u00bbDefault\u00bb heading_tag=\u00bbh6&#8243; heading_tag_functionality=\u00bbdefault\u00bb title=\u00bbCan users start their search on the kiosk and continue with the mobile solution as they move?\u00bb][vc_column_text css=\u00bb\u00bb text_direction=\u00bbdefault\u00bb]Yes, this is the new feature of ViaDirect! The user searches on the terminal and then scans a QRCode on the screen which will take him directly to the same route on his smartphone: he just has to follow the arrows on his mobile and walk towards his destination. Impossible to get lost![\/vc_column_text][\/toggle][toggle color=\u00bbDefault\u00bb heading_tag=\u00bbh6&#8243; heading_tag_functionality=\u00bbdefault\u00bb title=\u00bbDo you offer financing plans for kiosks?\u00bb][vc_column_text css=\u00bb\u00bb text_direction=\u00bbdefault\u00bb]Yes, ViaDirect kiosks are available for purchase or leasing. Contact our sales team to discuss the best option for your needs.[\/vc_column_text][\/toggle][\/toggles][vc_row_inner column_margin=\u00bbdefault\u00bb column_direction=\u00bbdefault\u00bb column_direction_tablet=\u00bbdefault\u00bb column_direction_phone=\u00bbdefault\u00bb top_padding=\u00bb20px\u00bb bottom_padding=\u00bb0&#8243; left_padding_desktop=\u00bb0&#8243; constrain_group_2=\u00bbyes\u00bb right_padding_desktop=\u00bb0&#8243; text_align=\u00bbcenter\u00bb row_position=\u00bbdefault\u00bb row_position_tablet=\u00bbinherit\u00bb row_position_phone=\u00bbinherit\u00bb overflow=\u00bbvisible\u00bb pointer_events=\u00bball\u00bb el_id=\u00bbweb\u00bb][vc_column_inner column_padding=\u00bbno-extra-padding\u00bb column_padding_tablet=\u00bbinherit\u00bb column_padding_phone=\u00bbinherit\u00bb column_padding_position=\u00bball\u00bb column_element_direction_desktop=\u00bbdefault\u00bb column_element_spacing=\u00bbdefault\u00bb desktop_text_alignment=\u00bbdefault\u00bb tablet_text_alignment=\u00bbdefault\u00bb phone_text_alignment=\u00bbdefault\u00bb background_color_opacity=\u00bb1&#8243; background_hover_color_opacity=\u00bb1&#8243; column_backdrop_filter=\u00bbnone\u00bb column_shadow=\u00bbnone\u00bb column_border_radius=\u00bbnone\u00bb column_link_target=\u00bb_self\u00bb overflow=\u00bbvisible\u00bb gradient_direction=\u00bbleft_to_right\u00bb overlay_strength=\u00bb0.3&#8243; width=\u00bb1\/1&#8243; tablet_width_inherit=\u00bbdefault\u00bb animation_type=\u00bbdefault\u00bb bg_image_animation=\u00bbnone\u00bb border_type=\u00bbsimple\u00bb column_border_width=\u00bbnone\u00bb column_border_style=\u00bbsolid\u00bb][nectar_btn size=\u00bbmedium\u00bb button_style=\u00bbsee-through-2&#8243; color_override=\u00bb#cf2630&#8243; hover_color_override=\u00bb#cf2630&#8243; hover_text_color_override=\u00bb#ffffff\u00bb icon_family=\u00bblinecons\u00bb text=\u00bbContact sales\u00bb url=\u00bbhttps:\/\/viadirect.com\/contact\u00bb icon_linecons=\u00bbvc_li vc_li-mail\u00bb][\/vc_column_inner][\/vc_row_inner][divider line_type=\u00bbNo Line\u00bb custom_height=\u00bb100px\u00bb][vc_row_inner column_margin=\u00bbdefault\u00bb column_direction=\u00bbdefault\u00bb column_direction_tablet=\u00bbdefault\u00bb column_direction_phone=\u00bbdefault\u00bb top_padding=\u00bb40px\u00bb constrain_group_1=\u00bbyes\u00bb bottom_padding=\u00bb40px\u00bb left_padding_desktop=\u00bb20px\u00bb constrain_group_2=\u00bbyes\u00bb right_padding_desktop=\u00bb20px\u00bb top_padding_phone=\u00bb10px\u00bb constrain_group_5=\u00bbyes\u00bb bottom_padding_phone=\u00bb10px\u00bb left_padding_phone=\u00bb0&#8243; constrain_group_6=\u00bbyes\u00bb right_padding_phone=\u00bb0&#8243; text_align=\u00bbleft\u00bb row_position=\u00bbdefault\u00bb row_position_tablet=\u00bbinherit\u00bb row_position_phone=\u00bbinherit\u00bb overflow=\u00bbvisible\u00bb pointer_events=\u00bball\u00bb el_id=\u00bbfaqmobile\u00bb][vc_column_inner column_padding=\u00bbno-extra-padding\u00bb column_padding_tablet=\u00bbinherit\u00bb column_padding_phone=\u00bbinherit\u00bb column_padding_position=\u00bball\u00bb column_element_direction_desktop=\u00bbdefault\u00bb column_element_spacing=\u00bbdefault\u00bb desktop_text_alignment=\u00bbdefault\u00bb tablet_text_alignment=\u00bbdefault\u00bb phone_text_alignment=\u00bbdefault\u00bb background_color_opacity=\u00bb1&#8243; background_hover_color_opacity=\u00bb1&#8243; column_backdrop_filter=\u00bbnone\u00bb column_shadow=\u00bbnone\u00bb column_border_radius=\u00bbnone\u00bb column_link_target=\u00bb_self\u00bb overflow=\u00bbvisible\u00bb gradient_direction=\u00bbleft_to_right\u00bb overlay_strength=\u00bb0.3&#8243; width=\u00bb1\/1&#8243; tablet_width_inherit=\u00bbdefault\u00bb animation_type=\u00bbdefault\u00bb bg_image_animation=\u00bbnone\u00bb border_type=\u00bbsimple\u00bb column_border_width=\u00bbnone\u00bb column_border_style=\u00bbsolid\u00bb][vc_column_text css=\u00bb\u00bb text_direction=\u00bbdefault\u00bb]\n<h2>ViaDirect Mobile<\/h2>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][toggles style=\u00bbminimal_shadow\u00bb accordion=\u00bbtrue\u00bb accordion_starting_functionality=\u00bbclosed\u00bb border_radius=\u00bb15px\u00bb][toggle color=\u00bbDefault\u00bb heading_tag=\u00bbh6&#8243; heading_tag_functionality=\u00bbdefault\u00bb title=\u00bbCan ViaDirect Mobile users geolocate themselves?\u00bb][vc_column_text css=\u00bb\u00bb text_direction=\u00bbdefault\u00bb]If geolocation is enabled on the phone, users will see their location on the map as a blue dot. They can also manually declare their position.[\/vc_column_text][\/toggle][toggle color=\u00bbDefault\u00bb heading_tag=\u00bbh6&#8243; heading_tag_functionality=\u00bbdefault\u00bb title=\u00bbIn what form and timeframe will my order be delivered?\u00bb][vc_column_text css=\u00bb\u00bb text_direction=\u00bbdefault\u00bb]Within 30 days after validation of your content, you will receive by email a printable file of the QR code giving access to your ViaDirect Mobile solution. You will only have to integrate it into your communication tools to promote it to your users (posters on the wall or on your screens, floor stickers, kakemonos, etc.). A maintenance guide, reminding you of the essential information for the proper operation of your product will also be sent.[\/vc_column_text][\/toggle][toggle color=\u00bbDefault\u00bb heading_tag=\u00bbh6&#8243; heading_tag_functionality=\u00bbdefault\u00bb title=\u00bbHow do I integrate ViaDirect Mobile into my mobile app?\u00bb][vc_column_text css=\u00bb\u00bb text_direction=\u00bbdefault\u00bb]This is a separate product, but the map remains the same. Your agency can easily integrate it for iOS or Android. Contact our sales team for more info.[\/vc_column_text][\/toggle][toggle color=\u00bbDefault\u00bb heading_tag=\u00bbh6&#8243; heading_tag_functionality=\u00bbdefault\u00bb title=\u00bbThe 4G reception is weak in some areas of my venue. Is that a problem for ViaDirect Mobile?\u00bb][vc_column_text css=\u00bb\u00bb text_direction=\u00bbdefault\u00bb]We recommend promoting the mobile solution in areas with strong 4G\/GPS reception or encouraging the use of free Wi-Fi for better performance.[\/vc_column_text][\/toggle][toggle color=\u00bbDefault\u00bb heading_tag=\u00bbh6&#8243; heading_tag_functionality=\u00bbdefault\u00bb title=\u00bbCan I pay my ViaDirect Mobile subscription annually instead of monthly?\u00bb][vc_column_text css=\u00bb\u00bb text_direction=\u00bbdefault\u00bb]Yes, you can pay annually. 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