{"id":19055,"date":"2024-09-05T10:01:47","date_gmt":"2024-09-05T10:01:47","guid":{"rendered":"https:\/\/viadirect.com\/faq\/"},"modified":"2024-11-08T23:58:37","modified_gmt":"2024-11-08T23:58:37","slug":"faq","status":"publish","type":"page","link":"https:\/\/viadirect.com\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"[vc_row type=\u00a0\u00bbin_container\u00a0\u00bb full_screen_row_position=\u00a0\u00bbmiddle\u00a0\u00bb column_margin=\u00a0\u00bbdefault\u00a0\u00bb column_direction=\u00a0\u00bbdefault\u00a0\u00bb column_direction_tablet=\u00a0\u00bbdefault\u00a0\u00bb column_direction_phone=\u00a0\u00bbdefault\u00a0\u00bb scene_position=\u00a0\u00bbcenter\u00a0\u00bb text_color=\u00a0\u00bbdark\u00a0\u00bb text_align=\u00a0\u00bbleft\u00a0\u00bb row_border_radius=\u00a0\u00bbnone\u00a0\u00bb row_border_radius_applies=\u00a0\u00bbbg\u00a0\u00bb overflow=\u00a0\u00bbvisible\u00a0\u00bb overlay_strength=\u00a0\u00bb0.3&Prime; gradient_direction=\u00a0\u00bbleft_to_right\u00a0\u00bb shape_divider_position=\u00a0\u00bbbottom\u00a0\u00bb bg_image_animation=\u00a0\u00bbnone\u00a0\u00bb][vc_column column_padding=\u00a0\u00bbno-extra-padding\u00a0\u00bb column_padding_tablet=\u00a0\u00bbinherit\u00a0\u00bb column_padding_phone=\u00a0\u00bbinherit\u00a0\u00bb column_padding_position=\u00a0\u00bball\u00a0\u00bb column_element_direction_desktop=\u00a0\u00bbdefault\u00a0\u00bb column_element_spacing=\u00a0\u00bbdefault\u00a0\u00bb desktop_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb tablet_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb phone_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb background_color_opacity=\u00a0\u00bb1&Prime; 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heading_tag_functionality=\u00a0\u00bbdefault\u00a0\u00bb title=\u00a0\u00bbComment g\u00e9rer les mises \u00e0 jour ?\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb text_direction=\u00a0\u00bbdefault\u00a0\u00bb]Un changement de logo ? Un nouveau service ? une suppression de boutique ? Vous avez acc\u00e8s au contenu de votre plan et pouvez \u00e0 tout moment effectuer ces modifications vous m\u00eame via notre interface de gestion de contenu. Si vous ne pouvez pas vous en charger ou si vos modifications concernent la base du plan, notre \u00e9quipe support est l\u00e0 pour vous accompagner au quotidien dans le cadre de votre contrat de maintenance.[\/vc_column_text][\/toggle][toggle color=\u00a0\u00bbDefault\u00a0\u00bb heading_tag=\u00a0\u00bbh6&Prime; heading_tag_functionality=\u00a0\u00bbdefault\u00a0\u00bb title=\u00a0\u00bbLe contenu peut-il \u00eatre synchronis\u00e9 avec l\u2019API de destinations en provenance de mon site web ?\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb text_direction=\u00a0\u00bbdefault\u00a0\u00bb]Bien s\u00fbr, c\u2019est la solution id\u00e9ale ! Vous n\u2019avez qu\u2019un seul point d\u2019entr\u00e9e pour effectuer vos modifications de contenu (le CMS de votre site internet). Une fois le d\u00e9veloppement r\u00e9alis\u00e9 de notre c\u00f4t\u00e9, les mises \u00e0 jour sont fluides, automatiques et totalement synchronis\u00e9es. Vous pouvez vous concentrer sur d\u2019autres sujets.[\/vc_column_text][\/toggle][toggle color=\u00a0\u00bbDefault\u00a0\u00bb heading_tag=\u00a0\u00bbh6&Prime; heading_tag_functionality=\u00a0\u00bbdefault\u00a0\u00bb title=\u00a0\u00bbComment r\u00e9cup\u00e9rer des statistiques d\u2019utilisation ?\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb text_direction=\u00a0\u00bbdefault\u00a0\u00bb]Les solutions kiosk et mobile de ViaDirect peuvent \u00eatre connect\u00e9es \u00e0 Google Analytics et ainsi vous apporter un grand nombre de m\u00e9triques. Cette pr\u00e9cieuse data r\u00e9colt\u00e9e vous est mise \u00e0 disposition \u00e0 travers un rapport d\u2019audience que vous recevrez tous les mois de fa\u00e7on automatique. Vous pourrez ainsi utiliser ces informations pour justifier, aupr\u00e8s de vos \u00e9quipes, du bien fond\u00e9 de votre choix de travailler avec ViaDirect.[\/vc_column_text][\/toggle][\/toggles][divider line_type=\u00a0\u00bbNo Line\u00a0\u00bb custom_height=\u00a0\u00bb100px\u00a0\u00bb][vc_row_inner column_margin=\u00a0\u00bbdefault\u00a0\u00bb column_direction=\u00a0\u00bbdefault\u00a0\u00bb column_direction_tablet=\u00a0\u00bbdefault\u00a0\u00bb column_direction_phone=\u00a0\u00bbdefault\u00a0\u00bb top_padding=\u00a0\u00bb40px\u00a0\u00bb constrain_group_1=\u00a0\u00bbyes\u00a0\u00bb bottom_padding=\u00a0\u00bb40px\u00a0\u00bb left_padding_desktop=\u00a0\u00bb20px\u00a0\u00bb constrain_group_2=\u00a0\u00bbyes\u00a0\u00bb right_padding_desktop=\u00a0\u00bb20px\u00a0\u00bb top_padding_phone=\u00a0\u00bb10px\u00a0\u00bb constrain_group_5=\u00a0\u00bbyes\u00a0\u00bb bottom_padding_phone=\u00a0\u00bb10px\u00a0\u00bb left_padding_phone=\u00a0\u00bb0&Prime; constrain_group_6=\u00a0\u00bbyes\u00a0\u00bb right_padding_phone=\u00a0\u00bb0&Prime; text_align=\u00a0\u00bbleft\u00a0\u00bb row_position=\u00a0\u00bbdefault\u00a0\u00bb row_position_tablet=\u00a0\u00bbinherit\u00a0\u00bb row_position_phone=\u00a0\u00bbinherit\u00a0\u00bb overflow=\u00a0\u00bbvisible\u00a0\u00bb pointer_events=\u00a0\u00bball\u00a0\u00bb el_id=\u00a0\u00bbfaqkiosk\u00a0\u00bb][vc_column_inner column_padding=\u00a0\u00bbno-extra-padding\u00a0\u00bb column_padding_tablet=\u00a0\u00bbinherit\u00a0\u00bb column_padding_phone=\u00a0\u00bbinherit\u00a0\u00bb column_padding_position=\u00a0\u00bball\u00a0\u00bb column_element_direction_desktop=\u00a0\u00bbdefault\u00a0\u00bb column_element_spacing=\u00a0\u00bbdefault\u00a0\u00bb desktop_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb tablet_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb phone_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb background_color_opacity=\u00a0\u00bb1&Prime; background_hover_color_opacity=\u00a0\u00bb1&Prime; column_backdrop_filter=\u00a0\u00bbnone\u00a0\u00bb column_shadow=\u00a0\u00bbnone\u00a0\u00bb column_border_radius=\u00a0\u00bbnone\u00a0\u00bb column_link_target=\u00a0\u00bb_self\u00a0\u00bb overflow=\u00a0\u00bbvisible\u00a0\u00bb gradient_direction=\u00a0\u00bbleft_to_right\u00a0\u00bb overlay_strength=\u00a0\u00bb0.3&Prime; width=\u00a0\u00bb1\/1&Prime; tablet_width_inherit=\u00a0\u00bbdefault\u00a0\u00bb animation_type=\u00a0\u00bbdefault\u00a0\u00bb bg_image_animation=\u00a0\u00bbnone\u00a0\u00bb border_type=\u00a0\u00bbsimple\u00a0\u00bb column_border_width=\u00a0\u00bbnone\u00a0\u00bb column_border_style=\u00a0\u00bbsolid\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb text_direction=\u00a0\u00bbdefault\u00a0\u00bb]\n<h2 aria-label=\"Interactive Kiosk \">Interactive Kiosk<\/h2>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][toggles style=\u00a0\u00bbminimal_shadow\u00a0\u00bb accordion=\u00a0\u00bbtrue\u00a0\u00bb accordion_starting_functionality=\u00a0\u00bbclosed\u00a0\u00bb border_radius=\u00a0\u00bb15px\u00a0\u00bb][toggle color=\u00a0\u00bbDefault\u00a0\u00bb heading_tag=\u00a0\u00bbh6&Prime; heading_tag_functionality=\u00a0\u00bbdefault\u00a0\u00bb title=\u00a0\u00bbUn souci mat\u00e9riel, un probl\u00e8me de mise \u00e0 jour, un besoin d\u2019\u00e9volution ?\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb text_direction=\u00a0\u00bbdefault\u00a0\u00bb]\u00a0\u00bbNotre \u00e9quipe support s\u2019occupera de tous les probl\u00e8mes mat\u00e9riels et des mises \u00e0 jour. Envoyez simplement un email avec tous les d\u00e9tails n\u00e9cessaires (photos, vid\u00e9os, etc.) \u00e0 support@viadirect.com pour ouvrir un ticket sur notre plateforme.\u00a0\u00bb[\/vc_column_text][\/toggle][toggle color=\u00a0\u00bbDefault\u00a0\u00bb heading_tag=\u00a0\u00bbh6&Prime; heading_tag_functionality=\u00a0\u00bbdefault\u00a0\u00bb title=\u00a0\u00bbQue faut-il pr\u00e9voir pour faire fonctionner les bornes ?\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb text_direction=\u00a0\u00bbdefault\u00a0\u00bb]Un raccordement \u00e9lectrique et r\u00e9seau (24\/7) sont n\u00e9cessaires \u00e0 chaque emplacement des futures bornes. Votre chef de projet d\u00e9di\u00e9 vous accompagnera dans la pr\u00e9paration de ces travaux et des sujets logistiques afin que la pose et la mise en service de ces bornes soit la plus fluide possible.[\/vc_column_text][\/toggle][toggle color=\u00a0\u00bbDefault\u00a0\u00bb heading_tag=\u00a0\u00bbh6&Prime; heading_tag_functionality=\u00a0\u00bbdefault\u00a0\u00bb title=\u00a0\u00bbMon r\u00e9seau internet est instable, le logiciel peut-il fonctionner correctement malgr\u00e9 tout ?\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb text_direction=\u00a0\u00bbdefault\u00a0\u00bb]Le logiciel ViaDirect fonctionne correctement pendant les pannes r\u00e9seau temporaires, mais une connexion est n\u00e9cessaire pour les mises \u00e0 jour, l&rsquo;acc\u00e8s \u00e0 distance et certaines fonctionnalit\u00e9s connect\u00e9es.[\/vc_column_text][\/toggle][toggle color=\u00a0\u00bbDefault\u00a0\u00bb heading_tag=\u00a0\u00bbh6&Prime; heading_tag_functionality=\u00a0\u00bbdefault\u00a0\u00bb title=\u00a0\u00bbEn quoi consiste la prestation de maintenance?\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb text_direction=\u00a0\u00bbdefault\u00a0\u00bb]La maintenance de vos dispositifs correspond \u00e0 :<br \/>\nl&rsquo;h\u00e9bergement de votre solution logicielle sur nos serveurs,<br \/>\n-la prise en charge des modifications de plan et de contenu le cas \u00e9ch\u00e9ant,<br \/>\n-la maintenance logicielle, la maintenance hardware,<br \/>\n-les interventions sur site dans le cadre de la garantie mat\u00e9rielle et mobilier,<br \/>\n-les actions de s\u00e9curit\u00e9 pr\u00e9ventive sur les serveurs et le produit,<br \/>\n-la gestion des sujets de garantie avec l\u2019ensemble des fournisseurs concern\u00e9s\u2026[\/vc_column_text][\/toggle][toggle color=\u00a0\u00bbDefault\u00a0\u00bb heading_tag=\u00a0\u00bbh6&Prime; heading_tag_functionality=\u00a0\u00bbdefault\u00a0\u00bb title=\u00a0\u00bbLes usagers peuvent-ils commencer leur recherche sur le kiosk et poursuivre avec la solution mobile ?\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb text_direction=\u00a0\u00bbdefault\u00a0\u00bb]Oui, c\u2019est la nouvelle fonctionnalit\u00e9 de ViaDirect ! L\u2019utilisateur fait sa recherche sur la borne puis scanne un QRCode \u00e0 l&rsquo;\u00e9cran qui le m\u00e8nera directement vers le m\u00eame itin\u00e9raire sur son smartphone : il n\u2019a plus qu\u2019\u00e0 suivre les fl\u00e8ches sur son mobile et marcher vers sa destination. Impossible de se perdre ![\/vc_column_text][\/toggle][toggle color=\u00a0\u00bbDefault\u00a0\u00bb heading_tag=\u00a0\u00bbh6&Prime; heading_tag_functionality=\u00a0\u00bbdefault\u00a0\u00bb title=\u00a0\u00bbProposez-vous des plans de financement pour les mobiliers ?\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb text_direction=\u00a0\u00bbdefault\u00a0\u00bb]<span data-sheets-root=\"1\">Oui, les kiosks ViaDirect sont disponibles \u00e0 l&rsquo;achat ou en leasing. Contactez notre \u00e9quipe commerciale pour discuter de la meilleure option pour vous.<\/span>[\/vc_column_text][\/toggle][\/toggles][vc_row_inner column_margin=\u00a0\u00bbdefault\u00a0\u00bb column_direction=\u00a0\u00bbdefault\u00a0\u00bb column_direction_tablet=\u00a0\u00bbdefault\u00a0\u00bb column_direction_phone=\u00a0\u00bbdefault\u00a0\u00bb top_padding=\u00a0\u00bb20px\u00a0\u00bb bottom_padding=\u00a0\u00bb0&Prime; left_padding_desktop=\u00a0\u00bb0&Prime; constrain_group_2=\u00a0\u00bbyes\u00a0\u00bb right_padding_desktop=\u00a0\u00bb0&Prime; text_align=\u00a0\u00bbcenter\u00a0\u00bb row_position=\u00a0\u00bbdefault\u00a0\u00bb row_position_tablet=\u00a0\u00bbinherit\u00a0\u00bb row_position_phone=\u00a0\u00bbinherit\u00a0\u00bb overflow=\u00a0\u00bbvisible\u00a0\u00bb pointer_events=\u00a0\u00bball\u00a0\u00bb el_id=\u00a0\u00bbweb\u00a0\u00bb][vc_column_inner column_padding=\u00a0\u00bbno-extra-padding\u00a0\u00bb column_padding_tablet=\u00a0\u00bbinherit\u00a0\u00bb column_padding_phone=\u00a0\u00bbinherit\u00a0\u00bb column_padding_position=\u00a0\u00bball\u00a0\u00bb column_element_direction_desktop=\u00a0\u00bbdefault\u00a0\u00bb column_element_spacing=\u00a0\u00bbdefault\u00a0\u00bb desktop_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb tablet_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb phone_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb background_color_opacity=\u00a0\u00bb1&Prime; background_hover_color_opacity=\u00a0\u00bb1&Prime; column_backdrop_filter=\u00a0\u00bbnone\u00a0\u00bb column_shadow=\u00a0\u00bbnone\u00a0\u00bb column_border_radius=\u00a0\u00bbnone\u00a0\u00bb column_link_target=\u00a0\u00bb_self\u00a0\u00bb overflow=\u00a0\u00bbvisible\u00a0\u00bb gradient_direction=\u00a0\u00bbleft_to_right\u00a0\u00bb overlay_strength=\u00a0\u00bb0.3&Prime; width=\u00a0\u00bb1\/1&Prime; tablet_width_inherit=\u00a0\u00bbdefault\u00a0\u00bb animation_type=\u00a0\u00bbdefault\u00a0\u00bb bg_image_animation=\u00a0\u00bbnone\u00a0\u00bb border_type=\u00a0\u00bbsimple\u00a0\u00bb column_border_width=\u00a0\u00bbnone\u00a0\u00bb column_border_style=\u00a0\u00bbsolid\u00a0\u00bb][nectar_global_section id=\u00a0\u00bb20263&Prime;][\/vc_column_inner][\/vc_row_inner][divider line_type=\u00a0\u00bbNo Line\u00a0\u00bb custom_height=\u00a0\u00bb100px\u00a0\u00bb][vc_row_inner column_margin=\u00a0\u00bbdefault\u00a0\u00bb column_direction=\u00a0\u00bbdefault\u00a0\u00bb column_direction_tablet=\u00a0\u00bbdefault\u00a0\u00bb column_direction_phone=\u00a0\u00bbdefault\u00a0\u00bb top_padding=\u00a0\u00bb40px\u00a0\u00bb constrain_group_1=\u00a0\u00bbyes\u00a0\u00bb bottom_padding=\u00a0\u00bb40px\u00a0\u00bb left_padding_desktop=\u00a0\u00bb20px\u00a0\u00bb constrain_group_2=\u00a0\u00bbyes\u00a0\u00bb right_padding_desktop=\u00a0\u00bb20px\u00a0\u00bb top_padding_phone=\u00a0\u00bb10px\u00a0\u00bb constrain_group_5=\u00a0\u00bbyes\u00a0\u00bb bottom_padding_phone=\u00a0\u00bb10px\u00a0\u00bb left_padding_phone=\u00a0\u00bb0&Prime; constrain_group_6=\u00a0\u00bbyes\u00a0\u00bb right_padding_phone=\u00a0\u00bb0&Prime; text_align=\u00a0\u00bbleft\u00a0\u00bb row_position=\u00a0\u00bbdefault\u00a0\u00bb row_position_tablet=\u00a0\u00bbinherit\u00a0\u00bb row_position_phone=\u00a0\u00bbinherit\u00a0\u00bb overflow=\u00a0\u00bbvisible\u00a0\u00bb pointer_events=\u00a0\u00bball\u00a0\u00bb el_id=\u00a0\u00bbfaqmobile\u00a0\u00bb][vc_column_inner column_padding=\u00a0\u00bbno-extra-padding\u00a0\u00bb column_padding_tablet=\u00a0\u00bbinherit\u00a0\u00bb column_padding_phone=\u00a0\u00bbinherit\u00a0\u00bb column_padding_position=\u00a0\u00bball\u00a0\u00bb column_element_direction_desktop=\u00a0\u00bbdefault\u00a0\u00bb column_element_spacing=\u00a0\u00bbdefault\u00a0\u00bb desktop_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb tablet_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb phone_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb background_color_opacity=\u00a0\u00bb1&Prime; background_hover_color_opacity=\u00a0\u00bb1&Prime; column_backdrop_filter=\u00a0\u00bbnone\u00a0\u00bb column_shadow=\u00a0\u00bbnone\u00a0\u00bb column_border_radius=\u00a0\u00bbnone\u00a0\u00bb column_link_target=\u00a0\u00bb_self\u00a0\u00bb overflow=\u00a0\u00bbvisible\u00a0\u00bb gradient_direction=\u00a0\u00bbleft_to_right\u00a0\u00bb overlay_strength=\u00a0\u00bb0.3&Prime; width=\u00a0\u00bb1\/1&Prime; tablet_width_inherit=\u00a0\u00bbdefault\u00a0\u00bb animation_type=\u00a0\u00bbdefault\u00a0\u00bb bg_image_animation=\u00a0\u00bbnone\u00a0\u00bb border_type=\u00a0\u00bbsimple\u00a0\u00bb column_border_width=\u00a0\u00bbnone\u00a0\u00bb column_border_style=\u00a0\u00bbsolid\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb text_direction=\u00a0\u00bbdefault\u00a0\u00bb]\n<h2>ViaDirect Mobile<\/h2>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][toggles style=\u00a0\u00bbminimal_shadow\u00a0\u00bb accordion=\u00a0\u00bbtrue\u00a0\u00bb accordion_starting_functionality=\u00a0\u00bbclosed\u00a0\u00bb border_radius=\u00a0\u00bb15px\u00a0\u00bb][toggle color=\u00a0\u00bbDefault\u00a0\u00bb heading_tag=\u00a0\u00bbh6&Prime; heading_tag_functionality=\u00a0\u00bbdefault\u00a0\u00bb title=\u00a0\u00bbL\u2019utilisateur de ViaDirect Mobile peut-il se g\u00e9olocaliser ?\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb text_direction=\u00a0\u00bbdefault\u00a0\u00bb]Si la g\u00e9olocalisation est activ\u00e9e sur le t\u00e9l\u00e9phone, l&rsquo;utilisateur verra sa position repr\u00e9sent\u00e9e par un point bleu sur le plan. Sinon, il peut d\u00e9clarer sa position manuellement.[\/vc_column_text][\/toggle][toggle color=\u00a0\u00bbDefault\u00a0\u00bb heading_tag=\u00a0\u00bbh6&Prime; heading_tag_functionality=\u00a0\u00bbdefault\u00a0\u00bb title=\u00a0\u00bbSous quelle forme et sous quel d\u00e9lai ma commande me sera livr\u00e9e ?\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb text_direction=\u00a0\u00bbdefault\u00a0\u00bb]\u00a0\u00bbSous 30 jours apr\u00e8s validation de votre contenu, vous recevrez par mail un fichier imprimable du QR code donnant acc\u00e8s \u00e0 votre ViaDirect Mobile.<br \/>\nVous n\u2019aurez plus qu\u2019\u00e0 l\u2019int\u00e9grer dans vos outils de communication pour en faire la promotion aupr\u00e8s de vos utilisateurs (affiches au mur ou sur vos \u00e9crans, stickers au sol, kak\u00e9monos\u2026).<br \/>\nUn guide de maintenance, rappelant les informations essentielles \u00e0 la bonne exploitation de votre produit vous sera \u00e9galement envoy\u00e9.\u00a0\u00bb[\/vc_column_text][\/toggle][toggle color=\u00a0\u00bbDefault\u00a0\u00bb heading_tag=\u00a0\u00bbh6&Prime; heading_tag_functionality=\u00a0\u00bbdefault\u00a0\u00bb title=\u00a0\u00bbComment int\u00e9grer ViaDirect Mobile dans mon application mobile ?\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb text_direction=\u00a0\u00bbdefault\u00a0\u00bb]Il s\u2019agit d\u2019un produit distinct, mais le plan reste le m\u00eame. Votre agence pourra l\u2019int\u00e9grer facilement pour iOS ou Android. Contactez notre \u00e9quipe commerciale pour plus d\u2019informations.[\/vc_column_text][\/toggle][toggle color=\u00a0\u00bbDefault\u00a0\u00bb heading_tag=\u00a0\u00bbh6&Prime; heading_tag_functionality=\u00a0\u00bbdefault\u00a0\u00bb title=\u00a0\u00bbLa r\u00e9ception 4G n\u2019est pas performante partout dans mon centre, est-ce un probl\u00e8me pour ViaDirect Mobile ?\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb text_direction=\u00a0\u00bbdefault\u00a0\u00bb]Nous vous recommandons de promouvoir la solution mobile dans les zones avec une bonne r\u00e9ception 4G\/GPS ou d&rsquo;encourager l&rsquo;utilisation du Wi-Fi gratuit pour de meilleures performances.[\/vc_column_text][\/toggle][toggle color=\u00a0\u00bbDefault\u00a0\u00bb heading_tag=\u00a0\u00bbh6&Prime; heading_tag_functionality=\u00a0\u00bbdefault\u00a0\u00bb title=\u00a0\u00bbPuis-je payer mon abonnement ViaDirect Mobile annuellement plut\u00f4t que mensuellement ?\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb text_direction=\u00a0\u00bbdefault\u00a0\u00bb]<span data-sheets-root=\"1\">Oui, vous pouvez payer annuellement. Veuillez contacter votre repr\u00e9sentant commercial pour plus de d\u00e9tails.<\/span>[\/vc_column_text][\/toggle][\/toggles][vc_row_inner column_margin=\u00a0\u00bbdefault\u00a0\u00bb column_direction=\u00a0\u00bbdefault\u00a0\u00bb column_direction_tablet=\u00a0\u00bbdefault\u00a0\u00bb column_direction_phone=\u00a0\u00bbdefault\u00a0\u00bb top_padding=\u00a0\u00bb20px\u00a0\u00bb bottom_padding=\u00a0\u00bb0&Prime; left_padding_desktop=\u00a0\u00bb0&Prime; constrain_group_2=\u00a0\u00bbyes\u00a0\u00bb right_padding_desktop=\u00a0\u00bb0&Prime; text_align=\u00a0\u00bbcenter\u00a0\u00bb row_position=\u00a0\u00bbdefault\u00a0\u00bb row_position_tablet=\u00a0\u00bbinherit\u00a0\u00bb row_position_phone=\u00a0\u00bbinherit\u00a0\u00bb overflow=\u00a0\u00bbvisible\u00a0\u00bb pointer_events=\u00a0\u00bball\u00a0\u00bb el_id=\u00a0\u00bbweb\u00a0\u00bb][vc_column_inner column_padding=\u00a0\u00bbno-extra-padding\u00a0\u00bb column_padding_tablet=\u00a0\u00bbinherit\u00a0\u00bb column_padding_phone=\u00a0\u00bbinherit\u00a0\u00bb column_padding_position=\u00a0\u00bball\u00a0\u00bb column_element_direction_desktop=\u00a0\u00bbdefault\u00a0\u00bb column_element_spacing=\u00a0\u00bbdefault\u00a0\u00bb desktop_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb tablet_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb phone_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb background_color_opacity=\u00a0\u00bb1&Prime; 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column_backdrop_filter=\u00a0\u00bbnone\u00a0\u00bb column_shadow=\u00a0\u00bbnone\u00a0\u00bb column_border_radius=\u00a0\u00bbnone\u00a0\u00bb column_link_target=\u00a0\u00bb_self\u00a0\u00bb overflow=\u00a0\u00bbvisible\u00a0\u00bb gradient_direction=\u00a0\u00bbleft_to_right\u00a0\u00bb overlay_strength=\u00a0\u00bb0.3&Prime; width=\u00a0\u00bb1\/1&Prime; tablet_width_inherit=\u00a0\u00bbdefault\u00a0\u00bb animation_type=\u00a0\u00bbdefault\u00a0\u00bb bg_image_animation=\u00a0\u00bbnone\u00a0\u00bb border_type=\u00a0\u00bbsimple\u00a0\u00bb column_border_width=\u00a0\u00bbnone\u00a0\u00bb column_border_style=\u00a0\u00bbsolid\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb text_direction=\u00a0\u00bbdefault\u00a0\u00bb]\n<h2>ViaDirect Web<\/h2>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][toggles style=\u00a0\u00bbminimal_shadow\u00a0\u00bb accordion=\u00a0\u00bbtrue\u00a0\u00bb accordion_starting_functionality=\u00a0\u00bbclosed\u00a0\u00bb border_radius=\u00a0\u00bb15px\u00a0\u00bb][toggle color=\u00a0\u00bbDefault\u00a0\u00bb heading_tag=\u00a0\u00bbh6&Prime; heading_tag_functionality=\u00a0\u00bbdefault\u00a0\u00bb title=\u00a0\u00bbQuelle est la solution technique pr\u00e9vue pour l\u2019int\u00e9gration de ViaDirect Web dans mon site internet ?\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb text_direction=\u00a0\u00bbdefault\u00a0\u00bb]<span data-sheets-root=\"1\">ViaDirect va fournir \u00e0 votre agence web, une URL \u00e0 appeler en iFrame. \u201cResponsive\u201d, la page contenant le plan pourra \u00eatre affich\u00e9e sur tout ou partie du site permettant ainsi de jongler avec les besoins : pleine page pour l\u2019acc\u00e8s au plan, dans une zone plus restreinte au sein d\u2019une page boutique. ViaDirect web est livr\u00e9e avec une documentation d\u2019aide \u00e0 l\u2019int\u00e9gration.<\/span>[\/vc_column_text][\/toggle][toggle color=\u00a0\u00bbDefault\u00a0\u00bb heading_tag=\u00a0\u00bbh6&Prime; heading_tag_functionality=\u00a0\u00bbdefault\u00a0\u00bb title=\u00a0\u00bbQuelles sont les fonctionnalit\u00e9s disponibles dans ViaDirect Web ?\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb text_direction=\u00a0\u00bbdefault\u00a0\u00bb]Depuis votre site internet, les utilisateurs pourront interagir avec le plan, rechercher une boutique, acc\u00e9der aux d\u00e9tails de la destination, tracer un itin\u00e9raire, avec ou sans l\u2019option PMR\u2026[\/vc_column_text][\/toggle][toggle color=\u00a0\u00bbDefault\u00a0\u00bb heading_tag=\u00a0\u00bbh6&Prime; heading_tag_functionality=\u00a0\u00bbdefault\u00a0\u00bb title=\u00a0\u00bbSi je dispose d\u00e9j\u00e0 d\u2019un produit ViaDirect (kiosk ou mobile), dois-je r\u00e9aliser les modifications aussi pour le plan web ?\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb text_direction=\u00a0\u00bbdefault\u00a0\u00bb]Non, toutes les modifications de plan et de contenu sont synchronis\u00e9es sur toutes les plateformes (kiosks, mobile, et web). 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