{"id":23530,"date":"2025-10-07T22:02:57","date_gmt":"2025-10-07T22:02:57","guid":{"rendered":"https:\/\/viadirect.com\/?p=23530"},"modified":"2025-10-07T22:27:23","modified_gmt":"2025-10-07T22:27:23","slug":"bornes-orientation-digitale-aeroport-jorge-chavez","status":"publish","type":"post","link":"https:\/\/viadirect.com\/fr\/bornes-orientation-digitale-aeroport-jorge-chavez\/","title":{"rendered":"ViaDirect transforme l\u2019exp\u00e9rience des passagers dans le nouvel A\u00e9roport International Jorge Ch\u00e1vez."},"content":{"rendered":"\n<p>Chez ViaDirect, nous croyons qu\u2019une exp\u00e9rience de voyage fluide commence par une orientation claire et efficace. Notre objectif est simple : permettre \u00e0 chaque passager de se sentir en confiance et bien accompagn\u00e9 tout au long de son parcours, m\u00eame dans des environnements complexes et en constante \u00e9volution.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Le d\u00e9fi<\/strong><\/h3>\n\n\n\n<p>Avec l\u2019ouverture du nouvel A\u00e9roport International Jorge Ch\u00e1vez, un d\u00e9fi particulier est apparu :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Plusieurs zones \u00e9taient en r\u00e9novation.<\/li>\n\n\n\n<li>Les changements fr\u00e9quents d\u2019itin\u00e9raires entra\u00eenaient de la confusion chez les passagers.<\/li>\n\n\n\n<li>Les informations sur les d\u00e9viations et les modifications n\u2019\u00e9taient pas toujours communiqu\u00e9es de mani\u00e8re claire.<\/li>\n<\/ul>\n\n\n\n<p>Tout cela rendait l\u2019orientation \u00e0 l\u2019int\u00e9rieur de l\u2019a\u00e9roport particuli\u00e8rement difficile.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>La solution : Bornes d\u2019orientation digitale<\/strong><\/h3>\n\n\n\n<p>Pour r\u00e9pondre \u00e0 ce besoin, nous avons install\u00e9 <strong>cinq bornes Gazelle<\/strong> con\u00e7ues pour offrir une exp\u00e9rience de navigation <strong>simple, claire et compl\u00e8te<\/strong>.<\/p>\n\n\n\n<p>Chaque plan interactif num\u00e9rique a \u00e9t\u00e9 d\u00e9velopp\u00e9 avec des informations essentielles, notamment les zones en travaux, les points de contr\u00f4le de s\u00e9curit\u00e9 et les portes d\u2019embarquement.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/viadirect.com\/wp-content\/uploads\/2025\/10\/Lima-Airport-Fraport_frame_1_39_9fju5-1024x576.jpeg\" alt=\"\" class=\"wp-image-23520\" srcset=\"https:\/\/viadirect.com\/wp-content\/uploads\/2025\/10\/Lima-Airport-Fraport_frame_1_39_9fju5-1024x576.jpeg 1024w, https:\/\/viadirect.com\/wp-content\/uploads\/2025\/10\/Lima-Airport-Fraport_frame_1_39_9fju5-300x169.jpeg 300w, https:\/\/viadirect.com\/wp-content\/uploads\/2025\/10\/Lima-Airport-Fraport_frame_1_39_9fju5-768x432.jpeg 768w, https:\/\/viadirect.com\/wp-content\/uploads\/2025\/10\/Lima-Airport-Fraport_frame_1_39_9fju5-1536x864.jpeg 1536w, https:\/\/viadirect.com\/wp-content\/uploads\/2025\/10\/Lima-Airport-Fraport_frame_1_39_9fju5.jpeg 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Ainsi, les passagers b\u00e9n\u00e9ficient d\u2019itin\u00e9raires pr\u00e9cis et fiables leur permettant de se d\u00e9placer dans l\u2019a\u00e9roport avec plus de s\u00e9r\u00e9nit\u00e9 et de confiance.<\/p>\n\n\n\n<p>Gr\u00e2ce \u00e0 des <strong>itin\u00e9raires g\u00e9olocalis\u00e9s<\/strong>, les passagers acc\u00e8dent \u00e0 des parcours pr\u00e9cis et fiables, leur permettant de se d\u00e9placer dans le terminal avec plus de s\u00e9r\u00e9nit\u00e9.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Int\u00e9gration en temps r\u00e9el avec l\u2019API des vols<\/strong><\/h3>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"692\" height=\"388\" src=\"https:\/\/viadirect.com\/wp-content\/uploads\/2025\/10\/aeropuerto-de-lima-2.gif\" alt=\"\" class=\"wp-image-23514\"\/><\/figure>\n\n\n\n<p>L\u2019un des atouts cl\u00e9s du projet r\u00e9side dans l\u2019<strong>int\u00e9gration en temps r\u00e9el avec l\u2019API des vols<\/strong> de l\u2019a\u00e9roport.<br>Ainsi, les horaires et statuts sont mis \u00e0 jour automatiquement sur chaque borne.<br>Les passagers b\u00e9n\u00e9ficient donc d\u2019une <strong>information exacte<\/strong> \u00e0 chaque instant, ce qui am\u00e9liore leur <strong>parcours visiteur<\/strong> et r\u00e9duit toute confusion.<\/p>\n\n\n\n<p>De plus, notre <strong>logiciel d\u2019orientation<\/strong> flexible s\u2019adapte rapidement aux modifications de l\u2019infrastructure.<br>Cette capacit\u00e9 garantit la <strong>pr\u00e9cision<\/strong> et la <strong>pertinence<\/strong> des informations affich\u00e9es, m\u00eame dans un environnement en constante \u00e9volution.<\/p>\n\n\n\n<p>Pour compl\u00e9ter l\u2019exp\u00e9rience, une <strong>enqu\u00eate de satisfaction int\u00e9gr\u00e9e<\/strong> recueille les avis des passagers.<br>Ces retours sont consolid\u00e9s dans des rapports exportables (Excel) afin de soutenir une <strong>am\u00e9lioration continue du service client<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/viadirect.com\/wp-content\/uploads\/2025\/10\/Lima-Airport-Fraport_frame_1_24_16f-1024x576.jpeg\" alt=\"\" class=\"wp-image-23517\" srcset=\"https:\/\/viadirect.com\/wp-content\/uploads\/2025\/10\/Lima-Airport-Fraport_frame_1_24_16f-1024x576.jpeg 1024w, https:\/\/viadirect.com\/wp-content\/uploads\/2025\/10\/Lima-Airport-Fraport_frame_1_24_16f-300x169.jpeg 300w, https:\/\/viadirect.com\/wp-content\/uploads\/2025\/10\/Lima-Airport-Fraport_frame_1_24_16f-768x432.jpeg 768w, https:\/\/viadirect.com\/wp-content\/uploads\/2025\/10\/Lima-Airport-Fraport_frame_1_24_16f-1536x864.jpeg 1536w, https:\/\/viadirect.com\/wp-content\/uploads\/2025\/10\/Lima-Airport-Fraport_frame_1_24_16f.jpeg 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>R\u00e9sultats : une exp\u00e9rience plus intuitive et fiable<\/strong><\/h3>\n\n\n\n<p>Gr\u00e2ce \u00e0 cette mise en \u0153uvre, <strong>ViaDirect<\/strong> transforme l\u2019<strong>orientation int\u00e9rieure<\/strong> \u00e0 l\u2019A\u00e9roport Jorge Ch\u00e1vez en une exp\u00e9rience <strong>intuitive, fiable et sans frustration<\/strong>. Les passagers profitent d\u00e9sormais d\u2019une <strong>solution num\u00e9rique interactive<\/strong> adapt\u00e9e \u00e0 leurs besoins, avec un <strong>acc\u00e8s simplifi\u00e9<\/strong> \u00e0 toutes les informations utiles. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">D\u2019autres a\u00e9roports qui font confiance \u00e0 ViaDirect<\/h3>\n\n\n\n<p>Notre expertise en <strong>solutions d\u2019orientation digitales<\/strong> s\u2019\u00e9tend \u00e0 de nombreux <strong>projets internationaux<\/strong>.<br>Parmi nos r\u00e9f\u00e9rences :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/viadirect.com\/fr\/aeroport-international-dorlando-mco\/\">A\u00e9roport International d\u2019Orlando (MCO)<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/viadirect.com\/fr\/bornes-orientation-aeroport-malte-viadirect\/\">A\u00e9roport International de Malte (MLA)<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/viadirect.com\/fr\/aeroport-jose-maria-cordova-experience-digitale-passagers\/\">A\u00e9roport International Jos\u00e9 Mar\u00eda C\u00f3rdova (MED)<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/viadirect.com\/fr\/aeroport-zagreb-orientation-digitale-viadirect\/\">A\u00e9roport de Zagreb (ZAG)<\/a><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Vous souhaitez mettre en place une solution similaire ?<\/h3>\n\n\n\n<p>Si vous cherchez \u00e0 moderniser l\u2019orientation dans votre a\u00e9roport et \u00e0 am\u00e9liorer l\u2019exp\u00e9rience de vos passagers, notre \u00e9quipe peut vous accompagner \u00e0 chaque \u00e9tape du projet.<br>\ud83d\udc49 <a href=\"http:\/\/www.viadirect.com\/fr\/contact\"><strong>Contactez-nous<\/strong> <\/a>pour planifier un rendez-vous et d\u00e9couvrir comment ViaDirect peut vous aider \u00e0 transformer l\u2019exp\u00e9rience de voyage dans votre terminal.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Avec l\u2019ouverture du nouvel A\u00e9roport International Jorge Ch\u00e1vez, ViaDirect a install\u00e9 cinq bornes interactives d\u2019orientation digitale pour aider les passagers \u00e0 se d\u00e9placer facilement dans un environnement en constante \u00e9volution. Int\u00e9gr\u00e9s \u00e0 l\u2019API des vols en temps r\u00e9el, ces plans digitaux offrent des itin\u00e9raires pr\u00e9cis, des informations actualis\u00e9es et une orientation claire, m\u00eame dans les zones en r\u00e9novation. La solution garantit une exp\u00e9rience de voyage plus fluide, s\u00fbre et intuitive pour tous les passagers.<\/p>\n","protected":false},"author":3,"featured_media":23525,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[80,79],"tags":[343,319,136,120,316,207,538,133,227,317],"class_list":{"0":"post-23530","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-aeroports","8":"category-etude","9":"tag-accessibilite","10":"tag-aeroports","11":"tag-bornes-interactives","12":"tag-geolocalisation-interieur","13":"tag-innovation-aeroportuaire","14":"tag-orientation-digitale","15":"tag-perou","16":"tag-satisfaction-client","17":"tag-technologie-de-navigation-dans-les-aeroports","18":"tag-viadirect-2"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ 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