{"id":26013,"date":"2026-08-11T19:57:21","date_gmt":"2026-08-11T19:57:21","guid":{"rendered":"https:\/\/viadirect.com\/?p=26013"},"modified":"2026-08-11T20:18:58","modified_gmt":"2026-08-11T20:18:58","slug":"accessibilite-numerique-aeroports-zagreb","status":"publish","type":"post","link":"https:\/\/viadirect.com\/fr\/accessibilite-numerique-aeroports-zagreb\/","title":{"rendered":"Accessibilit\u00e9 num\u00e9rique des a\u00e9roports : transformer l\u2019exp\u00e9rience des passagers"},"content":{"rendered":"\n<p>Pendant des ann\u00e9es, <strong>l\u2019accessibilit\u00e9 num\u00e9rique des a\u00e9roports<\/strong> a \u00e9t\u00e9 largement mise de c\u00f4t\u00e9 au profit de mesures d\u2019accessibilit\u00e9 physique. Il s\u2019agit notamment des ascenseurs, des toilettes adapt\u00e9es, des points de rendez-vous pour les passagers \u00e0 mobilit\u00e9 r\u00e9duite (PMR) et du personnel d\u2019assistance. Ces investissements restent indispensables. D\u2019ailleurs, de nombreux a\u00e9roports disposent d\u00e9j\u00e0 d\u2019infrastructures bien adapt\u00e9es.<\/p>\n\n\n\n<p>Cependant, une question reste sans r\u00e9ponse avec les seules infrastructures physiques : <strong>un passager en situation de handicap peut-il trouver son chemin de mani\u00e8re autonome ?<\/strong><\/p>\n\n\n\n<p>Pour des millions de voyageurs pr\u00e9sentant un handicap visuel, auditif, cognitif ou moteur, la r\u00e9ponse reste souvent non. En effet, comprendre l\u2019organisation d\u2019un terminal peut \u00eatre complexe. Trouver le bon ascenseur ou rejoindre sa porte d\u2019embarquement peut \u00e9galement s\u2019av\u00e9rer difficile. Sans accompagnement, ces situations deviennent alors une source de stress et d\u2019incertitude.<\/p>\n\n\n\n<p>Le d\u00e9fi ne consiste donc plus seulement \u00e0 proposer des infrastructures accessibles. Il faut \u00e9galement garantir une <strong>accessibilit\u00e9 num\u00e9rique<\/strong> adapt\u00e9e. Celle-ci permet aux passagers d\u2019acc\u00e9der aux informations et aux outils de navigation dont ils ont besoin. Ils peuvent ainsi se d\u00e9placer de mani\u00e8re plus autonome dans l\u2019a\u00e9roport.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Accessibilit\u00e9 num\u00e9rique des a\u00e9roports et codes SSR<\/h2>\n\n\n\n<p>L\u2019industrie a\u00e9rienne identifie d\u00e9j\u00e0 les passagers ayant des besoins sp\u00e9cifiques gr\u00e2ce aux codes IATA SSR (<em>Special Service Request<\/em>). Chaque cat\u00e9gorie correspond \u00e0 un besoin diff\u00e9rent en mati\u00e8re d\u2019accessibilit\u00e9 et de navigation :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>BLND<\/strong> \u2013 Passagers pr\u00e9sentant une d\u00e9ficience visuelle<\/li>\n\n\n\n<li><strong>DPNA<\/strong> \u2013 Passagers pr\u00e9sentant un handicap cognitif ou intellectuel<\/li>\n\n\n\n<li><strong>DEAF<\/strong> \u2013 Passagers pr\u00e9sentant une d\u00e9ficience auditive<\/li>\n\n\n\n<li><strong>WCHR, WCHS, WCHC, WCBD, WCBW, WCMP<\/strong> \u2013 Passagers \u00e0 mobilit\u00e9 r\u00e9duite et utilisateurs de fauteuil roulant<\/li>\n\n\n\n<li><strong>SVAN, ESAN<\/strong> \u2013 Passagers voyageant avec un animal d\u2019assistance<\/li>\n<\/ul>\n\n\n\n<p>Chacun de ces profils n\u00e9cessite une r\u00e9ponse diff\u00e9rente. Un itin\u00e9raire sans escaliers ne r\u00e9pond pas aux besoins d\u2019une personne malvoyante ; un guidage vocal ne r\u00e9pond pas \u00e0 ceux d\u2019un utilisateur de fauteuil roulant.<\/p>\n\n\n\n<p>Une <strong>accessibilit\u00e9 num\u00e9rique efficace dans les a\u00e9roports<\/strong> n\u00e9cessite donc des technologies compl\u00e9mentaires plut\u00f4t qu\u2019une solution unique. L\u2019objectif est de proposer \u00e0 chaque passager un type de guidage adapt\u00e9 \u00e0 ses besoins sp\u00e9cifiques.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Deux technologies pour une exp\u00e9rience a\u00e9roportuaire accessible<\/h2>\n\n\n\n<p>C\u2019est pr\u00e9cis\u00e9ment l\u2019approche d\u00e9velopp\u00e9e conjointement par ViaDirect et Ezymob pour l\u2019a\u00e9roport Franjo Tu\u0111man de Zagreb.<\/p>\n\n\n\n<p><strong>ViaDirect Mobile<\/strong> permet une navigation accessible gr\u00e2ce \u00e0 :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Des itin\u00e9raires sans escaliers<\/li>\n\n\n\n<li>La priorisation des ascenseurs<\/li>\n\n\n\n<li>Le calcul d\u2019itin\u00e9raires accessibles<\/li>\n\n\n\n<li>Un wayfinding mobile sans t\u00e9l\u00e9chargement d\u2019application<\/li>\n<\/ul>\n\n\n\n<p><strong>Ezymob<\/strong> ajoute une couche de guidage personnalis\u00e9 :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Navigation audio<\/li>\n\n\n\n<li>Retour haptique par vibrations<\/li>\n\n\n\n<li>Assistance cognitive avec des instructions simplifi\u00e9es<\/li>\n\n\n\n<li>Positionnement indoor de haute pr\u00e9cision<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-video\"><video controls src=\"https:\/\/viadirect.com\/wp-content\/uploads\/2026\/08\/Ezymob-Demo-ViaDirect-2026.mp4\"><\/video><\/figure>\n\n\n\n<p>Ensemble, les deux solutions couvrent pratiquement l\u2019ensemble des besoins en mati\u00e8re d\u2019accessibilit\u00e9 : les handicaps visuels et cognitifs gr\u00e2ce \u00e0 Ezymob ; la mobilit\u00e9 r\u00e9duite, les utilisateurs de fauteuil roulant, les animaux d\u2019assistance et les d\u00e9ficiences auditives gr\u00e2ce \u00e0 ViaDirect Mobile.<\/p>\n\n\n\n<p>Les seuls besoins qui restent en dehors de ce p\u00e9rim\u00e8tre sont les besoins d\u2019assistance m\u00e9dicale ou li\u00e9s \u00e0 l\u2019oxyg\u00e8ne (MEDA, PPOC, POXY, AOXY, OXYG, STCR), qui n\u00e9cessitent par nature une intervention humaine directe.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Comment l\u2019accessibilit\u00e9 num\u00e9rique transforme le parcours passager<\/h2>\n\n\n\n<p>L\u2019exp\u00e9rience con\u00e7ue \u00e0 Zagreb r\u00e9duit la navigation accessible \u00e0 un parcours simple et autonome :<\/p>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"576\" height=\"1024\" data-id=\"26002\" src=\"https:\/\/viadirect.com\/wp-content\/uploads\/2026\/08\/Zagreb-576x1024.jpg\" alt=\"\" class=\"wp-image-26002\" srcset=\"https:\/\/viadirect.com\/wp-content\/uploads\/2026\/08\/Zagreb-576x1024.jpg 576w, https:\/\/viadirect.com\/wp-content\/uploads\/2026\/08\/Zagreb-169x300.jpg 169w, https:\/\/viadirect.com\/wp-content\/uploads\/2026\/08\/Zagreb-768x1365.jpg 768w, https:\/\/viadirect.com\/wp-content\/uploads\/2026\/08\/Zagreb-864x1536.jpg 864w, https:\/\/viadirect.com\/wp-content\/uploads\/2026\/08\/Zagreb.jpg 1080w\" sizes=\"auto, (max-width: 576px) 100vw, 576px\" \/><\/figure>\n<\/figure>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li><strong>Scanner un QR code<\/strong> sur un point d\u2019information ou un kiosque<\/li>\n\n\n\n<li><strong>Ouvrir la navigation accessible<\/strong> directement sur son t\u00e9l\u00e9phone, sans t\u00e9l\u00e9chargement<\/li>\n\n\n\n<li><strong>S\u00e9lectionner sa destination<\/strong> : porte d\u2019embarquement, toilettes accessibles, commerce ou point d\u2019assistance<\/li>\n\n\n\n<li><strong>Suivre l\u2019itin\u00e9raire accessible<\/strong>, calcul\u00e9 pour \u00e9viter les escaliers et privil\u00e9gier les ascenseurs<\/li>\n\n\n\n<li><strong>Atteindre sa destination de mani\u00e8re autonome<\/strong><\/li>\n<\/ol>\n\n\n\n<p>Aucune de ces \u00e9tapes ne n\u00e9cessite l\u2019intervention du personnel de l\u2019a\u00e9roport, m\u00eame si une assistance humaine reste disponible lorsque cela est n\u00e9cessaire.<\/p>\n\n\n\n<p>L\u2019objectif n\u2019est pas de remplacer l\u2019assistance humaine, mais de proposer une couche de <strong>guidage num\u00e9rique<\/strong> qui r\u00e9duit la d\u00e9pendance et renforce l\u2019autonomie des passagers.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Pourquoi l\u2019accessibilit\u00e9 num\u00e9rique est importante pour les a\u00e9roports<\/h2>\n\n\n\n<p>Au-del\u00e0 de son impact sur l\u2019exp\u00e9rience passager, <strong>l\u2019accessibilit\u00e9 num\u00e9rique des a\u00e9roports<\/strong> a des implications directes pour les op\u00e9rateurs :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Conformit\u00e9 r\u00e9glementaire :<\/strong> l\u2019accessibilit\u00e9 num\u00e9rique compl\u00e8te les exigences d\u2019accessibilit\u00e9 physique applicables au secteur du transport a\u00e9rien.<\/li>\n\n\n\n<li><strong>R\u00e9duction de la pression sur les \u00e9quipes d\u2019assistance :<\/strong> la navigation num\u00e9rique peut r\u00e9pondre \u00e0 de nombreuses demandes d\u2019orientation et r\u00e9duire les sollicitations lorsque l\u2019assistance humaine n\u2019est pas n\u00e9cessaire.<\/li>\n\n\n\n<li><strong>Diff\u00e9renciation concurrentielle :<\/strong> une exp\u00e9rience de navigation v\u00e9ritablement inclusive peut devenir un facteur de diff\u00e9renciation en mati\u00e8re d\u2019image et d\u2019exp\u00e9rience passager.<\/li>\n\n\n\n<li><strong>Donn\u00e9es d\u2019utilisation :<\/strong> les interactions avec la navigation accessible peuvent fournir des informations sur les points de friction r\u00e9els au sein du terminal, au-del\u00e0 de ce que r\u00e9v\u00e8lent les audits d\u2019accessibilit\u00e9 physique.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Une exp\u00e9rience accessible, pas seulement un itin\u00e9raire<\/h2>\n\n\n\n<p>Le cas de Zagreb illustre un changement important de perspective : l\u2019accessibilit\u00e9 ne peut plus \u00eatre envisag\u00e9e uniquement sous l\u2019angle des infrastructures physiques.<\/p>\n\n\n\n<p>Un a\u00e9roport peut disposer de tous les ascenseurs et sanitaires adapt\u00e9s n\u00e9cessaires et rester malgr\u00e9 tout un lieu o\u00f9 un passager en situation de handicap se sent perdu ou d\u00e9pendant.<\/p>\n\n\n\n<p><strong>L\u2019accessibilit\u00e9 num\u00e9rique<\/strong> permet de faire passer l\u2019accessibilit\u00e9 de l\u2019environnement physique \u00e0 l\u2019exp\u00e9rience du passager. Elle transforme le wayfinding, qui peut repr\u00e9senter un obstacle, en un v\u00e9ritable outil d\u2019autonomie.<\/p>\n\n\n\n<p>Et finalement, c\u2019est cela qui d\u00e9finit v\u00e9ritablement un a\u00e9roport inclusif : <strong>il ne suffit pas que le chemin existe ; chaque passager doit pouvoir le trouver de mani\u00e8re autonome.<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\"><strong><strong><strong>Vous souhaitez am\u00e9liorer l\u2019accessibilit\u00e9 num\u00e9rique de votre a\u00e9roport ?<\/strong><\/strong><\/strong><\/h3>\n\n\n\n<p class=\"has-text-align-center\">ViaDirect et Ezymob ont d\u00e9j\u00e0 d\u00e9montr\u00e9 \u00e0 Zagreb que l\u2019accessibilit\u00e9 num\u00e9rique et l\u2019autonomie des passagers peuvent s\u2019int\u00e9grer aux infrastructures physiques existantes, sans n\u00e9cessiter le t\u00e9l\u00e9chargement d\u2019une application.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-1 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-50 is-style-fill\"><a class=\"wp-block-button__link has-vivid-red-background-color has-background wp-element-button\" href=\"http:\/\/www.viadirect.com\/fr\/contact\"><strong>Demander une d\u00e9mo personnalis\u00e9e \u2197<\/strong><\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Pendant des ann\u00e9es, l\u2019accessibilit\u00e9 num\u00e9rique des a\u00e9roports a \u00e9t\u00e9 largement mise de c\u00f4t\u00e9 au profit de mesures d\u2019accessibilit\u00e9 physique. Il&#8230;<\/p>\n","protected":false},"author":3,"featured_media":26007,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[80,79],"tags":[],"class_list":{"0":"post-26013","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-aeroports","8":"category-etude"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Accessibilit\u00e9 num\u00e9rique des a\u00e9roports : le cas de Zagreb<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez comment l\u2019accessibilit\u00e9 num\u00e9rique et le wayfinding accessible permettent de renforcer l\u2019autonomie des passagers.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/viadirect.com\/fr\/accessibilite-numerique-aeroports-zagreb\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Accessibilit\u00e9 num\u00e9rique des a\u00e9roports : le cas de Zagreb\" \/>\n<meta property=\"og:description\" content=\"D\u00e9couvrez comment l\u2019accessibilit\u00e9 num\u00e9rique et le wayfinding accessible permettent de renforcer l\u2019autonomie des passagers.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/viadirect.com\/fr\/accessibilite-numerique-aeroports-zagreb\/\" \/>\n<meta property=\"og:site_name\" content=\"ViaDirect\" \/>\n<meta property=\"article:published_time\" content=\"2026-08-11T19:57:21+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-11T20:18:58+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/viadirect.com\/wp-content\/uploads\/2026\/08\/article-images-accesibillity.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"612\" \/>\n\t<meta property=\"og:image:height\" content=\"408\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"ViaDirect Admin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"ViaDirect Admin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/viadirect.com\/fr\/accessibilite-numerique-aeroports-zagreb\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/viadirect.com\/fr\/accessibilite-numerique-aeroports-zagreb\/\"},\"author\":{\"name\":\"ViaDirect Admin\",\"@id\":\"https:\/\/viadirect.com\/fr\/#\/schema\/person\/548d820008fd4df51183e7b802fad52f\"},\"headline\":\"Accessibilit\u00e9 num\u00e9rique des a\u00e9roports : transformer l\u2019exp\u00e9rience des passagers\",\"datePublished\":\"2026-08-11T19:57:21+00:00\",\"dateModified\":\"2026-08-11T20:18:58+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/viadirect.com\/fr\/accessibilite-numerique-aeroports-zagreb\/\"},\"wordCount\":1067,\"publisher\":{\"@id\":\"https:\/\/viadirect.com\/fr\/#organization\"},\"image\":{\"@id\":\"https:\/\/viadirect.com\/fr\/accessibilite-numerique-aeroports-zagreb\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/viadirect.com\/wp-content\/uploads\/2026\/08\/article-images-accesibillity.jpg\",\"articleSection\":[\"A\u00e9roports\",\"\u00c9tude de cas\"],\"inLanguage\":\"fr-FR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/viadirect.com\/fr\/accessibilite-numerique-aeroports-zagreb\/\",\"url\":\"https:\/\/viadirect.com\/fr\/accessibilite-numerique-aeroports-zagreb\/\",\"name\":\"Accessibilit\u00e9 num\u00e9rique des a\u00e9roports : le cas de Zagreb\",\"isPartOf\":{\"@id\":\"https:\/\/viadirect.com\/fr\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/viadirect.com\/fr\/accessibilite-numerique-aeroports-zagreb\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/viadirect.com\/fr\/accessibilite-numerique-aeroports-zagreb\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/viadirect.com\/wp-content\/uploads\/2026\/08\/article-images-accesibillity.jpg\",\"datePublished\":\"2026-08-11T19:57:21+00:00\",\"dateModified\":\"2026-08-11T20:18:58+00:00\",\"description\":\"D\u00e9couvrez comment l\u2019accessibilit\u00e9 num\u00e9rique et le wayfinding accessible permettent de renforcer l\u2019autonomie des passagers.\",\"breadcrumb\":{\"@id\":\"https:\/\/viadirect.com\/fr\/accessibilite-numerique-aeroports-zagreb\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/viadirect.com\/fr\/accessibilite-numerique-aeroports-zagreb\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/viadirect.com\/fr\/accessibilite-numerique-aeroports-zagreb\/#primaryimage\",\"url\":\"https:\/\/viadirect.com\/wp-content\/uploads\/2026\/08\/article-images-accesibillity.jpg\",\"contentUrl\":\"https:\/\/viadirect.com\/wp-content\/uploads\/2026\/08\/article-images-accesibillity.jpg\",\"width\":612,\"height\":408,\"caption\":\"La accesibilidad aeroportuaria va m\u00e1s all\u00e1 de la infraestructura: tambi\u00e9n implica poder orientarse y llegar al destino de forma independiente.\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/viadirect.com\/fr\/accessibilite-numerique-aeroports-zagreb\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/viadirect.com\/fr\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Accessibilit\u00e9 num\u00e9rique des a\u00e9roports : transformer l\u2019exp\u00e9rience des passagers\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/viadirect.com\/fr\/#website\",\"url\":\"https:\/\/viadirect.com\/fr\/\",\"name\":\"ViaDirect\",\"description\":\"Leaders in wayfinding solutions\",\"publisher\":{\"@id\":\"https:\/\/viadirect.com\/fr\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/viadirect.com\/fr\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/viadirect.com\/fr\/#organization\",\"name\":\"Viadirect\",\"url\":\"https:\/\/viadirect.com\/fr\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/viadirect.com\/fr\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/viadirect.com\/wp-content\/uploads\/2021\/06\/Feature.svg\",\"contentUrl\":\"https:\/\/viadirect.com\/wp-content\/uploads\/2021\/06\/Feature.svg\",\"width\":508,\"height\":511,\"caption\":\"Viadirect\"},\"image\":{\"@id\":\"https:\/\/viadirect.com\/fr\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.linkedin.com\/company\/viadirectiledesmedias\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/viadirect.com\/fr\/#\/schema\/person\/548d820008fd4df51183e7b802fad52f\",\"name\":\"ViaDirect Admin\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/viadirect.com\/fr\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/viadirect.com\/wp-content\/uploads\/2024\/08\/logo-1-100x100.png\",\"contentUrl\":\"https:\/\/viadirect.com\/wp-content\/uploads\/2024\/08\/logo-1-100x100.png\",\"caption\":\"ViaDirect Admin\"},\"url\":\"https:\/\/viadirect.com\/fr\/author\/viadirect-admin\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Accessibilit\u00e9 num\u00e9rique des a\u00e9roports : le cas de Zagreb","description":"D\u00e9couvrez comment l\u2019accessibilit\u00e9 num\u00e9rique et le wayfinding accessible permettent de renforcer l\u2019autonomie des passagers.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/viadirect.com\/fr\/accessibilite-numerique-aeroports-zagreb\/","og_locale":"fr_FR","og_type":"article","og_title":"Accessibilit\u00e9 num\u00e9rique des a\u00e9roports : le cas de Zagreb","og_description":"D\u00e9couvrez comment l\u2019accessibilit\u00e9 num\u00e9rique et le wayfinding accessible permettent de renforcer l\u2019autonomie des passagers.","og_url":"https:\/\/viadirect.com\/fr\/accessibilite-numerique-aeroports-zagreb\/","og_site_name":"ViaDirect","article_published_time":"2026-08-11T19:57:21+00:00","article_modified_time":"2026-08-11T20:18:58+00:00","og_image":[{"width":612,"height":408,"url":"https:\/\/viadirect.com\/wp-content\/uploads\/2026\/08\/article-images-accesibillity.jpg","type":"image\/jpeg"}],"author":"ViaDirect Admin","twitter_card":"summary_large_image","twitter_misc":{"\u00c9crit par":"ViaDirect Admin","Dur\u00e9e de lecture estim\u00e9e":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/viadirect.com\/fr\/accessibilite-numerique-aeroports-zagreb\/#article","isPartOf":{"@id":"https:\/\/viadirect.com\/fr\/accessibilite-numerique-aeroports-zagreb\/"},"author":{"name":"ViaDirect Admin","@id":"https:\/\/viadirect.com\/fr\/#\/schema\/person\/548d820008fd4df51183e7b802fad52f"},"headline":"Accessibilit\u00e9 num\u00e9rique des a\u00e9roports : transformer l\u2019exp\u00e9rience des passagers","datePublished":"2026-08-11T19:57:21+00:00","dateModified":"2026-08-11T20:18:58+00:00","mainEntityOfPage":{"@id":"https:\/\/viadirect.com\/fr\/accessibilite-numerique-aeroports-zagreb\/"},"wordCount":1067,"publisher":{"@id":"https:\/\/viadirect.com\/fr\/#organization"},"image":{"@id":"https:\/\/viadirect.com\/fr\/accessibilite-numerique-aeroports-zagreb\/#primaryimage"},"thumbnailUrl":"https:\/\/viadirect.com\/wp-content\/uploads\/2026\/08\/article-images-accesibillity.jpg","articleSection":["A\u00e9roports","\u00c9tude de cas"],"inLanguage":"fr-FR"},{"@type":"WebPage","@id":"https:\/\/viadirect.com\/fr\/accessibilite-numerique-aeroports-zagreb\/","url":"https:\/\/viadirect.com\/fr\/accessibilite-numerique-aeroports-zagreb\/","name":"Accessibilit\u00e9 num\u00e9rique des a\u00e9roports : le cas de Zagreb","isPartOf":{"@id":"https:\/\/viadirect.com\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/viadirect.com\/fr\/accessibilite-numerique-aeroports-zagreb\/#primaryimage"},"image":{"@id":"https:\/\/viadirect.com\/fr\/accessibilite-numerique-aeroports-zagreb\/#primaryimage"},"thumbnailUrl":"https:\/\/viadirect.com\/wp-content\/uploads\/2026\/08\/article-images-accesibillity.jpg","datePublished":"2026-08-11T19:57:21+00:00","dateModified":"2026-08-11T20:18:58+00:00","description":"D\u00e9couvrez comment l\u2019accessibilit\u00e9 num\u00e9rique et le wayfinding accessible permettent de renforcer l\u2019autonomie des passagers.","breadcrumb":{"@id":"https:\/\/viadirect.com\/fr\/accessibilite-numerique-aeroports-zagreb\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/viadirect.com\/fr\/accessibilite-numerique-aeroports-zagreb\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/viadirect.com\/fr\/accessibilite-numerique-aeroports-zagreb\/#primaryimage","url":"https:\/\/viadirect.com\/wp-content\/uploads\/2026\/08\/article-images-accesibillity.jpg","contentUrl":"https:\/\/viadirect.com\/wp-content\/uploads\/2026\/08\/article-images-accesibillity.jpg","width":612,"height":408,"caption":"La accesibilidad aeroportuaria va m\u00e1s all\u00e1 de la infraestructura: tambi\u00e9n implica poder orientarse y llegar al destino de forma independiente."},{"@type":"BreadcrumbList","@id":"https:\/\/viadirect.com\/fr\/accessibilite-numerique-aeroports-zagreb\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/viadirect.com\/fr\/"},{"@type":"ListItem","position":2,"name":"Accessibilit\u00e9 num\u00e9rique des a\u00e9roports : transformer l\u2019exp\u00e9rience des passagers"}]},{"@type":"WebSite","@id":"https:\/\/viadirect.com\/fr\/#website","url":"https:\/\/viadirect.com\/fr\/","name":"ViaDirect","description":"Leaders in wayfinding solutions","publisher":{"@id":"https:\/\/viadirect.com\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/viadirect.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/viadirect.com\/fr\/#organization","name":"Viadirect","url":"https:\/\/viadirect.com\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/viadirect.com\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/viadirect.com\/wp-content\/uploads\/2021\/06\/Feature.svg","contentUrl":"https:\/\/viadirect.com\/wp-content\/uploads\/2021\/06\/Feature.svg","width":508,"height":511,"caption":"Viadirect"},"image":{"@id":"https:\/\/viadirect.com\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.linkedin.com\/company\/viadirectiledesmedias"]},{"@type":"Person","@id":"https:\/\/viadirect.com\/fr\/#\/schema\/person\/548d820008fd4df51183e7b802fad52f","name":"ViaDirect Admin","image":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/viadirect.com\/fr\/#\/schema\/person\/image\/","url":"https:\/\/viadirect.com\/wp-content\/uploads\/2024\/08\/logo-1-100x100.png","contentUrl":"https:\/\/viadirect.com\/wp-content\/uploads\/2024\/08\/logo-1-100x100.png","caption":"ViaDirect Admin"},"url":"https:\/\/viadirect.com\/fr\/author\/viadirect-admin\/"}]}},"_links":{"self":[{"href":"https:\/\/viadirect.com\/fr\/wp-json\/wp\/v2\/posts\/26013","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/viadirect.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/viadirect.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/viadirect.com\/fr\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/viadirect.com\/fr\/wp-json\/wp\/v2\/comments?post=26013"}],"version-history":[{"count":0,"href":"https:\/\/viadirect.com\/fr\/wp-json\/wp\/v2\/posts\/26013\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/viadirect.com\/fr\/wp-json\/wp\/v2\/media\/26007"}],"wp:attachment":[{"href":"https:\/\/viadirect.com\/fr\/wp-json\/wp\/v2\/media?parent=26013"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/viadirect.com\/fr\/wp-json\/wp\/v2\/categories?post=26013"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/viadirect.com\/fr\/wp-json\/wp\/v2\/tags?post=26013"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}