ViaDirect offers a whole range of exclusive digital wayfinders adapted to your uses: in corian or in metal, with a single screen or a multiple setup, visible from afar or positioned in a car park. From the kiosk’s design to its components, we have set to the highest our standards to answer all our customers’ requirements. Our expertise has led us to produce thousands of kiosks of different shapes, styles, materials, for indoor and outdoor locations.
International leader in its industry, ViaDirect has been guiding users in public places since 2009. Our great strength is the 360° mastery of all aspects that make up wayfinding. We are the partner that supports you in the design, production and operation of your interactive devices. Thanks to our solution, your place is enhanced by offering to your guests innovative services: get to know your visitors, communicate with them and create engagement.
Interactive Kiosk
Our kiosk:
Portrait-mode kiosk
Advantages:
- space saving
- can be seen from far away
- easy visibility in a crowd
- suitable for digital signage (info and advertising)
- suitable for dual and triple screen
Landscape-mode kiosk
Advantages:
- easily distinguished from digital signage screens
- the touch function is immediately understood
- wheelchair adapted kiosk
- the reading is facilitated thanks to the distance from the screen
- available with light totem for better visibility from far away
- does not block the view
Outdoor kiosk
Advantages:
- adapted to the outlet concepts, campus…
- welcomes the users at their arrival in the carpark
- resistant with all kind of weather (-30°/+50°, Wind/Rain/Sun)
Multiple-screens kiosk
Advantages:
- separate usages: internal communication/advertising/wayfinding
- each screen is dedicated to one usage
- users understand at a glance the touching usage
- all in one
- reduce the floor space without reducing the communication space
Digital signage
Advantages:
- compatible with main digital signage solutions: Media4display, Broadsign, Vistar Media, Brightsign.
- wayfinding and digital signage available on a single screen
- also available in dual screen
Features
ViaDirect software hub revolves around a large number of related features that will help your visitors in their on-site experience: remotely manageable guidance software solution, stand-alone or connected to your ecosystem for real-time synchronization, adapted to the needs of your visitors and responds to the issues of your location.
Your wayfinding must-haves:
- Real-time 3D mapping oriented in the user’s point of view
- Shortest route until destination and management of traffic flow
- Multi-floor and multi-building routes
- Connected information displayed on the map
- Receive your route by QR code or SMS
- Intuitive interfaces and complete statistics
- Simple and intuitive gestures (multitouch)
- Multilingual (15 languages supported including Arabic, Chinese and Russian)
- PMR interface and routes
Booking with a form,
VOIP or QR code scan
- Book a table in a restaurant, a hotel room
- Book a time to be assisted by a personal shopper or rent a car
- Book an appointment with a doctor
- Book a meeting room
Real-Time Information
- Job offers
- Cinema and theatre schedule
- News and events
- Contextual display of promotions
- Real-time flight information
Scan
- Real-time flight information
- Route to check-in counters and gates
- Waiting time before flight and distance/time to go to your gate
- Shopping recommendations on the route
- Loyalty program registration
- Personalised promotions
- Gift tips
- Gift card balance
Real-time Transport
- Route traffic with time to 10 hotspots
- Live schedule of public transportation and lines information
- Railway journey planner
- Multi-transport routes
- Flight delay info
Loyalty Program
- Loyalty program registration
- Consultation of offers and loyalty points balance
- Printing of promotional offers
- Newsletter sign-up
Time Calculation
- Automatic content motivation according to the hour of the day
- Time remaining before the start of the next attraction or show
- Routes suggestions according to the time remaining before closing
- Calculation of the time available before boarding
Consulting Services
Experts in wayfinding solutions, ViaDirect accompanies you in creating the best visitor experience for your customers. Our consulting services are based on years of knowledge and research and combined experience. Our multicultural team is working tirelessly from around the globe to share with you ideas that were selected from the best of our portfolio of more than 400 projects.
As your supplier in the guidance system, our goal is to bring an added touch to your business and make your visitors enjoy their visit with the array of shops and fun activities that you have to offer. We bring to the table suggestions for how to strategically inform your visitors of all the events surrounding your spaces, the functionalities available, loyalty cards integration and so much more.
IT Maintenance & Monitoring
ViaDirect’s IT teams supervise over 1000 interactive kiosks in real time across 35 countries. From the 4 corners of the world, monitoring is done y by our experts located in different time zones to cover the 24 hours of a day. Our support teams master more than 5 languages and work on a daily basis with a worldwide network of partners for rapid and controlled interventions whenever necessary (replacement of equipment, preventive control).
Number of wayfinding kiosks monitored
Our support covers our wayfinding solution but also other developments such as websites, games for children, or integration with digital signage solutions (Telelogos, Broadsign, Cenareo) for shopping centers and more sensitive places such as hospitals, military centers, emblematic places of the industry, banks and insurance companies, that pledge our engagement in terms of safety and security.
- Advance Supervision
- Assistance & Maintenance
- Supervision & Outsourcing
- Hosting
- On-site interventions & after-sales service
- Software Support & Updates
- Advance Supervision
Statistics & Back-end
Statistics
Use our solution to have statistics that will give you access to detailed audience reports via a dedicated platform. Need to know:
- How many people have used the interactive kiosks?
- Which kiosks are the most used?
- Which destinations are the most popular?
- At what time is there the most traffic?
- Which promotional offer was viewed the most?
The processing of statistical data makes it possible to analyze user behavior and refine the digital experience of facilities in a geolocated and time-stamped manner.
ViaDirect Manager
The content of your kiosk is always manageable and secure thanks to ViaDirect Manager. This allows us to:
- manage news, promotions and other marketing tools
- edit the map, change locations
- collect advanced statistics, analyses and reports
- establish API connectors for immediate data synchronisation
Our dedicated support team specialising in maintenance and monitoring also accompanies you in the administration of your content. million users per year 1 search every second.
Web & Mobile Wayfinding
Discover Why Our Mobile Map is a Client Favorite at ViaDirect
Navigating through sprawling malls can often turn into a tedious task. ViaDirect’s Mobile Solutions are reforming the way visitors explore and enjoy their shopping experience, turning complexity into convenience. Here’s why our mobile map has become a preferred choice:
Unblemished Accessibility
ViaDirect Mobile offers an unparalleled experience by providing an easy way for mall visitors to access maps without downloading anything. Simply scanning a QR Code gives instant access to the mall’s map. This feature, especially popular with one-time visitors and tourists, keeps the experience exemplary and the navigation easy.
Integration with Existing Apps
For malls that have existing applications, ViaDirect’s SDK allows smooth integration of ViaDirect’s Mobile Map. This facilitates uniformity with the mall’s brand and app design thanks to endless possibilities of customization, offering visitors a consistent and recognizable wayfinding solution.
Magnified Customer Experience
The charm of ViaDirect’s Mobile Solutions lies in its customer-centric approach. Whether it is about saving phone memory with a QR Code accessible map or providing a customized in-app experience through the SDK, ViaDirect prioritizes customer needs. Convenience, flexibility, and a personalized experience make ViaDirect’s Mobile Map a client favorite.
Adaptable and Innovative
In a rapidly evolving technological landscape, adaptability and innovation are key. ViaDirect’s Mobile Solutions prove that by catering to the unique needs of both mall operators and visitors. While the QR Code feature ensures accessibility and ease, the SDK offers a tailor-made experience for regular customers.
From convenient access through QR Code scanning, ViaDirect Mobile have been carefully designed to accommodate diverse customer needs. By focusing on innovation, adaptability, and customer experience, ViaDirect’s Mobile Map has become a favorite amongst clients. Download a Demo!
UGAP
ViaDirect is UGAP referenced. You can now order our digital wayfinding solutions via UGAP. It is a public body under the supervision of the Ministries of Action, Public Accounts, and National Education. It is the only general public purchasing group in France. UGAP stands out for its partnerships and its support for public policies, particularly in the areas of innovation, SMEs and sustainable development. It operates on a “buy for resale” model.
