At ViaDirect, we know that technical support is essential to ensure the satisfaction of our customers and the proper functioning of our digital solutions within their structures. This is why our IT team is available and ready to intervene in the different countries where we are present. Our support ensures that your installations run smoothly, regardless of your time zone or location.

For situations requiring on-site intervention, our local teams can travel to offer you a personalized and efficient service. With remote assistance and on-site interventions, we ensure optimal service continuity and complete support, wherever you are.

Supervision and facilities management available : Maximum security and optimisation:

Remotely, our technicians monitor and ensure continuous maintenance of the digital orientation tools that we offer (orientation terminals, mobile map, iFrame). Indeed, our expertise and our tools resolve approximately 95% of breakdowns remotely.

On-site assistance and after-sales service:

Our teams are available at any time to intervene on site to resolve equipment or furniture malfunctions that cannot be resolved remotely. ViaDirect takes care of all the necessary steps. Thus, we take care of diagnosis, manufacturer coordination, component reception, version change, equipment configuration, touch screen recalibration…and we replace equipment under warranty.

Software support and updates :

We adopt a proactive and reactive approach to ensure the security and optimal performance of your devices. This includes security updates, version upgrades, and any necessary updates. 

Regarding the software content, our teams update the information and the plan directly to ensure that your terminals always display the most recent information.

When possible, a large number of content updates can be handled directly via API.

 

 Do not hesitate to contact us to discuss about it