At ViaDirect, we understand that effective technical support is crucial to ensuring both customer satisfaction and the seamless operation of our digital solutions. Our dedicated IT team is available and ready to assist, no matter your location. With our global presence, you can rely on our support to keep your systems running smoothly, regardless of time zone.
Remote Supervision & Facilities Management: Maximize Security and Efficiency
Our technicians provide continuous remote monitoring and maintenance for all our digital orientation tools, including interactive kiosks, mobile maps, and iFrame solutions. Thanks to our expertise, we are able to resolve around 95% of issues remotely, ensuring minimal disruption and maximum uptime.
On-site assistance and after-sales service:
However, for issues that require on-site intervention, our teams are always ready to step in. Whether it’s a malfunction in equipment or furniture, we handle everything from diagnosis and manufacturer coordination to component replacement and touch-screen recalibration. In this way, ViaDirect manages the entire process, ensuring your systems are up and running swiftly.
Software Support & Regular Updates: Proactive & Reliable
In addition to hardware support, we also take a proactive and reactive approach to ensure your devices’ security and optimal performance. Our comprehensive software support includes security updates, version upgrades, and necessary patches to keep your solutions running smoothly.
To make map management even easier, we offer permanent technical support. Whether you need to update a destination, add temporary directions, or implement simple adjustments, our team is just an email away. Upon receiving your request, a support ticket is automatically created, and our team responds promptly to handle the change with efficiency.
Additionally, we take care of updating the content and plans displayed on your terminals, ensuring that they always show the latest information. For even more convenience, we provide API integrations, streamlining content management for a seamless experience.
Whether you’re managing a large-scale project or simply need quick adjustments, our team is here to ensure that your solutions run smoothly and effectively—every step of the way.
Ready to experience how’s working with us? Contact us today to discuss how we can support you implementing wayfinding solutions.
