As the world leader in digital and interactive wayfinding solutions, ViaDirect transforms how users navigate complex indoor spaces—from shopping centers and airports to hospitals, universities, and corporate campuses. Our goal? To eliminate frustration and make every visitor journey seamless and intuitive.

Whether you’re exploring wayfinding for the first time or comparing providers, these 5 essential questions will help you understand what to look for in a solution—and how ViaDirect answers them with precision.

1. Do I Need Special Equipment to Install a ViaDirect Wayfinding Kiosk?

All you need to install a ViaDirect Interactive Kiosk is a standard electrical socket and a wired internet connection. No reliance on Wi-Fi means greater stability and no service interruptions.

With our plug-and-play approach, installation is fast, seamless, and fully managed by our teams—from hardware deployment to custom orientation software setup. This ensures minimal disruption and immediate usability across all types of environments.

2. Can I Track How Visitors Use the System?

Yes—and it’s built-in.

With ViaDirect, you don’t just offer a tool; you gain a strategic asset. Every kiosk and mobile solution includes an integrated analytics dashboard that tracks:

• Number of interactions

• Most searched destinations (e.g., stores, ATMs, elevators)

• User behavior and itineraries

• Peak usage times

These data insights help you optimize signage, staffing, layout changes, and even marketing campaigns.

3. Will the Mobile Map Work on All Smartphones?

Absolutely. No app download needed.

Our ViaDirect Mobile solution works instantly on all smartphones—iOS or Android—via a simple QR code scan. No installation, no compatibility issues, no barriers.

Visitors can open the mobile map directly in their browser and enjoy full access to wayfinding features like real-time navigation, store details, and promotions.

4. Can Visitors Follow Their Itinerary in Real-Time?

Yes—with geolocation and accessibility in mind.

When users enable geolocation, they can see their real-time position on the interactive map and follow step-by-step directions to their destination.

The system also displays accessible paths, elevators, and PRM-friendly routes—ensuring every visitor, including those with reduced mobility, can move around confidently and independently.

5. How Can I Integrate Wayfinding into My Existing Platforms?

ViaDirect’s solutions are designed to integrate seamlessly with your website, mobile app, or existing digital infrastructure. From white-labeled interfaces to data exchange via API, we make it easy to offer a consistent user experience across all touchpoints.

Visitors can plan their trip in advance, check real-time offers, or revisit locations even after they leave—enhancing engagement before, during, and after their visit.

A Digital Orientation Experience Trusted Worldwide

ViaDirect delivers more than just orientation software. We provide a comprehensive wayfinding ecosystem tailored to your environment and user needs. Our offerings include:

• 3D Interactive Maps
• Real-time Visitor Navigation
• Accessible Itineraries for everyone, including PRMs
• Ongoing Consulting, Maintenance, and Customer Support
• Scalable solutions for single or multi-site deployment

From shopping malls and airports to universities and corporate campuses, our solutions are designed to guide, inform, and empower users every step of the way.

🔗 Ready to transform your visitor journey?

Let us show you how ViaDirect can be customized to your structure, reflect your brand identity, and deliver a seamless navigation experience for all.

➡️ Contact our experts today and step into the future of digital orientation.
➡️ They trust us: Discover our successful projects worldwide.