ViaDirect and JCDecaux worked together again to equip Dallas Fort Worth airport. 20 wayfinding kiosks were installed by JCDecaux in different strategic points of the airport in order to improve passengers’ traffic.
The airport was the fourth busiest airport in terms of passenger traffic in the world and the second busiest in the United States.
DFW is the principal airport in Texas and it is the 11th busiest airport in the world with 75 million passengers each year. For the record, DFW is larger than Manhattan Island and is the second largest airport by land area in the United States, after Denver International Airport.
In addition, it was voted Best North American Airport at the 2009 World Travel Awards.
To facilitate this passenger traffic, each kiosk allows the display of ViaDirect’s 3D wayfinding interactive software to search the localization and the access to all terminals, boarding gates, shops, and services with the help of a 3D map that represents all the 5 terminals within the airport.
3D wayfinding and information services of the 20 interactive kiosks include…
- Real-time display of all departure and arrival flights, including occasional delays
- Passenger option of tapping flight number on screen or scanning its boarding pass will give access to full information and directions needed
- Indications and orientation with the multi-level 3D map
- Air companies’ check-in booths
- Directories of restaurants, shops, airport amenities, services, and parking lots
- Listing of taxis, public transports, and car rentals
- A clear distinction between the areas before and after the security check-in line
- Nearby hotels directory with the added possibility of instant vocal booking over the kiosk thanks to VoIP technology (Voice over Internet Protocol)
- Instant text messaging with wayfinding maps
- The user interface in English and Spanish
