Delivering a seamless and enjoyable experience is a top priority for any public venue—be it a shopping center, hospital, airport, or university. A key part of that experience? Ensuring visitors never feel lost and guide them from arrival to departure.
That’s where ViaDirect comes in: our digital wayfinding solutions are designed to guide users effortlessly from the moment they arrive, all the way to their final destination.
The Power of the Wayfinding Kiosk
The first touchpoint for many visitors is the reception area. But instead of crowding staff with repetitive questions, why not empower visitors to find their way independently?
ViaDirect’s interactive kiosks:
- Reduce congestion at reception desks
- Provide fast, intuitive guidance to destinations
- Improve visitor satisfaction and operational efficiency
Placed strategically at entrances and high-traffic areas, these kiosks help users quickly orient themselves and start their journey with confidence.
Extend the Experience With Multi-Point Guidance
But what happens when a visitor wants to go from one destination to another—say, from a store to a restaurant, or from a clinic to a lab?
People aren’t going to walk all the way back to the main kiosk.
That’s why we recommend multiple wayfinding stations placed throughout your facility, allowing users to access guidance at every key decision point. This ensures a continuous, connected navigation experience across your entire space.
Bring Navigation to the Palm of Their Hand
To further enhance the experience, ViaDirect Mobile offers a mobile-friendly web map, accessible via QR code.
Here’s how it works:
- Scan a QR code displayed on-site (no app download needed)
- Choose your starting point and destination
- Instantly receive a step-by-step itinerary on your phone with an interactive map
The benefits:
- No app installation or account required
- Fully web-based, secure, and private (no phone tracking)
- Always up to date and customized for your venue
This solution complements your physical kiosks, extending their capabilities and ensuring that guidance follows your visitors throughout their journey.
✅ Why Choose ViaDirect?
ViaDirect offers a complete orientation ecosystem:
- Interactive kiosks for first-point navigation
- Mobile maps for on-the-go guidance
- Integrated maps on your website, for visitors to plan their visit.
- Custom 3D maps and multi-language interfaces
- Annual maintenance and support contracts for peace of mind
Together, these tools allow you to enhance customer satisfaction, reduce confusion, and improve operational flow across your facility.
🎯 Want to see ViaDirect in action?
Request more information or a demo here – and discover how to turn lost visitors into happy ones.
