Transforming Passenger Orientation with ViaDirect
As one of Southeast Europe’s busiest air travel hubs, Zagreb Airport continues to enhance the passenger experience through innovation and smart infrastructure. Committed to delivering a seamless and stress-free journey, the airport — which handles over 5 million travelers annually — has partnered with ViaDirect to implement a cutting-edge digital wayfinding solution.
Through the strategic deployment of interactive kiosks, Zagreb Airport now offers a more intuitive and inclusive orientation experience for travelers navigating its facilities.
Key Objectives
This collaboration was guided by three primary goals:
- Simplify navigation to boarding gates, amenities, and retail shops
- Improve passenger flow to reduce congestion and optimize movement through terminals
- Provide inclusive, multilingual digital assistance accessible to all travelers
By aligning technology with traveler needs, the airport reinforces its role as a forward-thinking transportation hub.
Intuitive Navigation Throughout the Terminal
To reduce confusion and improve traveler confidence, ViaDirect’s kiosks have been strategically installed throughout key areas of the airport. Designed with both functionality and user experience in mind, the kiosks:
- Deliver clear, geolocated directions in multiple languages
- Offer real-time information about flights, services, and amenities
- Cater to both international and domestic passengers, ensuring smooth transitions at every step
As a result, passengers can confidently navigate the terminal, find their gate or service point quickly, and continue their journey with ease.
Transforming Passenger Orientation & Enhancing Accessibility for All Travelers
In prioritizing universal accessibility, Zagreb Airport has ensured that its digital wayfinding tools are usable by everyone — including travelers with specific needs.
ViaDirect’s interactive kiosks feature:
- Interfaces designed for people with reduced mobility (PRM)
- Visual and tactile adaptations to support visually impaired users
- Ergonomic design that ensures comfort and ease of use for all
This commitment to accessibility reinforces the airport’s mission to provide an inclusive and supportive environment for every traveler.
Seamless Experience with VDKiosk Airport Software
Each kiosk runs on VDKiosk Airport, ViaDirect’s specialized software tailored for aviation environments. The platform ensures fast, accurate, and user-friendly access to essential services. Key functionalities include:
- Boarding pass scanner (on select kiosks), allowing travelers to access personalized routes instantly
- Customizable welcome screens and screensavers, ideal for dynamic visual communication
- Phone number input form, creating opportunities for further assistance or updates
By offering these features, the airport delivers a digital experience that’s both practical and responsive to travelers’ needs.
A Smarter Journey Starts Here
Thanks to ViaDirect’s innovative wayfinding solutions, Zagreb Airport now provides a more connected, accessible, and stress-free travel experience. Travelers benefit from intuitive indoor mapping, inclusive design, and real-time digital guidance — making every step of the journey smoother, faster, and more enjoyable.
As air travel continues to evolve, Zagreb Airport sets a new standard in passenger orientation, powered by smart technology and a strong commitment to user experience.
Discover More Airport Success Stories
Zagreb is just one of several international airports that have transformed passenger journeys with ViaDirect. Explore more case studies from around the world:
These projects highlight how airports across the globe are leveraging ViaDirect technology to improve operational efficiency and passenger satisfaction.
