Imagine arriving at a tropical paradise. In fact, it is one of the region’s most ambitious resorts. As part of the Hyatt group, it is renowned for its Unlimited Luxury concept.

The property is immense. Specifically, it features over 700 rooms and towers up to 10 stories high. Moreover, two distinct worlds coexist here: an adults-only zone and a family-friendly area.

However, while the venue is spectacular, it presents an invisible challenge. How do you navigate such a sprawling space without feeling lost? In a hotel of this caliber, wayfinding is not just a technical detail; rather, it is part of the promise of relaxation. If a guest spends 20 minutes searching for a pool, the premium experience is broken.

The Solution: An Intuitive GPS for the Guest

To answer this challenge, ViaDirect did more than just install screens. Instead, we created a fluid navigation experience that accompanies the visitor at every moment. We designed a system that blends the physical and digital worlds. As a result, guests always know the answer to “Where am I?” and “Where am I going?”

The implementation was built on two key pillars.

First, there is the “Map in Your Pocket.” This mobile map requires no app download. The guest simply scans a code. Instantly, they have the hotel guide on their smartphone to move about with freedom.

Second, we established Digital Meeting Points with four interactive kiosks strategically located throughout the property that act as always-available digital concierges.

Technology Built to Withstand Paradise

For this to work in a beach environment, the technology must be more than just smart; it must be robust. We did not install standard televisions; we implemented an industrial-grade infrastructure designed to survive the climate and constant usage.

This system provides total visibility through large-format Outdoor LED displays, perfectly visible even under direct beach sunlight. We ensured durability with industrial monitors (65’’ and 50’’) engineered for 24/7 operation, and utilized Intel NUC players to provide invisible power, ensuring the map runs at lightning speed with no lag or errors.

The entire system was conceived to integrate elegantly into the architectural environment without compromising the resort’s aesthetic.

The Result: Less Stress, More Enjoyment

Ultimately, technology is invisible when it works well. Thanks to this intervention, we successfully eliminated friction, allowing guests to find what they are looking for instantly. We achieved total autonomy, removing the need for guests to constantly ask staff for directions, and upheld the Hyatt Standard, ensuring the signage quality aligns perfectly with the brand’s luxury status.

At ViaDirect, we make the complex feel simple. We transform giant mazes into pleasant strolls.

Take your facility to the next level. If you are looking to modernize your space and offer a frictionless experience like Hyatt’s, we want to hear about your project. Connect with our experts today for a personalized demonstration of what ViaDirect can do for you. 🚀