Navigating Copenhagen Airport: A Smoother Journey
With 30 million passengers traveling through CPH annually, the airport recognized the need for high-quality digital signage and wayfinding to effectively guide travelers. To address this need, the airport partnered with ViaDirect to implement a cutting-edge digital signage solution.
To ensure seamless navigation, 10 interactive wayfinding kiosks were strategically placed throughout the airport. CPH chose ViaDirect’s popular Gazelle model, featuring a 43’’ touchscreen and a sleek design that complements the airport’s aesthetic. In areas with space constraints, the more compact Lémurien kiosk was utilized.
ViaDirect’s multilingual wayfinding software adapts to the specific needs of passengers based on their location. For instance, a kiosk in the arrivals area provides information on public transportation, while a kiosk in the departures zone assists with boarding pass scanning and gate directions.
“Copenhagen Airport has found ViaDirect’s wayfinding kiosks to be indispensable in guiding passengers through our ongoing construction projects. The kiosks provide real-time updates on store locations and closures, ensuring a seamless experience for our travelers and a 24/7 presence. Also, the monthly usage reports we get offer valuable insights into passenger behavior, allowing us to optimize our airport layout and services.”
Philip Etin
Senior Business Specialist
Copenhagen Airport
