Located in Rosny-sous-Bois, in the Île-de-France region, the Domus shopping center has renewed its trust in ViaDirect after more than 8 years of collaboration. As a result, the mall has upgraded the design of its six digital wayfinding kiosks to further enhance the overall digital experience.
Opened in 1974, Domus is a landmark retail destination dedicated primarily to home, decoration, and interior design, welcoming thousands of visitors each year. To support a smooth and intuitive visitor journey, the mall continues to invest in innovative digital solutions.
A long-standing partnership focused on visitor experience
Back in 2015, under the management of Accessite, Domus selected six multi-screen digital wayfinding kiosks (ViaDirect Pelikan model). At the time, the objective was clear: help visitors easily navigate the mall while accessing essential information. As a result, these interactive terminals quickly became a key tool for improving orientation and overall visitor satisfaction.
Today, Domus takes a new step forward by updating the design and furniture of its kiosks while maintaining the same high-performance wayfinding software.
The Gazelle model: visibility, elegance, and modern design
The shopping center chose the iconic Gazelle model from ViaDirect’s furniture catalog to give its kiosks a more contemporary and refined look. Designed to blend seamlessly into modern retail environments, the Gazelle kiosk features:
- A sleek and elegant structure
- A transparent column enhanced with a luminous “i”, acting as a visible signage element
- Excellent visibility from a distance, without compromising on aesthetics
This redesign strengthens the kiosks’ presence within the mall while reinforcing Domus’ commitment to innovation and customer comfort.
Powerful wayfinding software for an enhanced visitor journey
The kiosks are equipped with ViaDirect’s digital information and wayfinding solution, managed through a powerful back-end system that allows content to be updated in real time.
Key software features include:
- 3D interactive maps guiding visitors in real time
- A fully multi-touch navigation experience
- Store search by alphabetical order or by category (managed via Web Services)
- Service and restaurant search for quick and intuitive access
- Event display, updated dynamically through Web Services
- Parking information to help visitors orient themselves easily
- Real-time transportation schedules and traffic information, improving access to and from the mall
Together, these features provide visitors with a seamless, intuitive, and informative shopping experience, while offering the mall team a flexible and efficient content management tool.
Digital wayfinding that supports a seamless mall journey
Thanks to ViaDirect’s interactive wayfinding solutions, visitors can easily locate stores, services, and points of interest, while accessing practical information in just a few taps. The result is a more intuitive, pleasant, and efficient shopping experience.
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👉 Contact us to learn more about our digital wayfinding kiosks and interactive solutions.
