Budapest Ferenc Liszt International Airport (BUD) serves approximately 16 million passengers annually, connecting them to 153 destinations across 49 countries, primarily in Europe, Africa, the Middle East, and North America. In 2020, the airport partnered with ViaDirect to enhance the passenger experience by improving wayfinding and providing real-time information.
The airport features two interactive totems (Lemurien model with 49-inch screens) strategically located in the Airside area. These tall, highly visible kiosks attract travelers’ attention as they exit the duty-free zone. Each kiosk includes a ticket scanner that offers instant access to flight information and clear directions to the boarding gate.
For passengers with more than 45 minutes before their flight, the intelligent time management feature in ViaDirect’s software suggests nearby shopping venues along their route. This enables travelers to relax and enjoy their time while accessing the information they need, minimizing the risk of delays without sacrificing shopping opportunities.
The wayfinding software also includes:
- Multi-Level 3D Map: Highlights all points of interest (POIs) within the airport.
- Real-Time Flight Information: Keeps passengers updated on their flight status.
- SMS Itinerary Sharing: Allows users to send their itineraries via SMS for convenience.
- Security Alerts: Notifies travelers of routes that require passing through security.
- Multilingual User Interface: Available in Hungarian, English, Russian, and Chinese to serve a diverse audience.
With these innovative features, ViaDirect enhances the travel experience at Budapest Ferenc Liszt International Airport, ensuring passengers navigate the airport with ease and convenience.
