The Arnault Tzanck Medical-Surgical Institute, a leading healthcare facility in Saint-Laurent-du-Var, France, faced challenges with navigation. To improve the experience for patients and visitors, the Institute adopted ViaDirect’s wayfinding solution in 2017.
To enhance wayfinding, the Institute installed two interactive Gazelle kiosks with 43” touchscreens. These kiosks, designed for accessibility, support individuals with reduced mobility. Furthermore, their intuitive interface allows users to independently access information and easily navigate the facility.
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Additionally, the Institute introduced the ViaDirect Mobile solution to improve PMR accessibility. This mobile tool offers real-time navigation on smartphones without the need for app downloads. By scanning a QR code, users can access 3D maps and personalized itineraries. Moreover, the solution integrates with existing systems, guiding users across buildings to locate departments and services. It also helps users find practitioner offices, consultation rooms, and hospital spaces.
![ViaDirect Gazelle kiosks, featuring 43” touchscreens and ViaDirect Mobile.](https://viadirect.com/wp-content/uploads/2017/08/image.png)
As a result, ViaDirect’s wayfinding solution has significantly improved the patient and visitor experience at the Institute. It also offers alternative routes during construction or service relocations, ensuring clear guidance.
By prioritizing navigation and accessibility, the Arnault Tzanck Institute makes visits easier and creates a welcoming environment. In doing so, it sets a strong example of how technology can transform patient care.
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