Frequently asked questions

Digital wayfinding is a technology that helps visitors navigate complex environments through interactive maps, mobile navigation, and real-time directions. Instead of relying on static signage, users can quickly find destinations, services, stores, gates, offices, or points of interest using intuitive digital tools.

ViaDirect helps visitors find their destination quickly and confidently, reducing stress, confusion, and the need to ask for assistance. Through intuitive navigation, real-time information, multilingual support, and accessible routes, visitors enjoy a smoother and more enjoyable experience. 

With over 25 years of experience and thousands of installations worldwide, ViaDirect offers a complete digital wayfinding ecosystem that goes beyond interactive maps. Our solutions combine interactive kiosks, mobile wayfinding, indoor positioning, accessibility features, and advanced content management within a single platform.

Yes. Every ViaDirect solution is fully customizable to reflect your brand identity and visitor experience goals. We can adapt the interface design, colors, typography, imagery, icons, and content to align with your organization’s branding guidelines.

ViaDirect works with organizations that manage large, complex environments where visitor navigation is essential. Our clients include shopping malls, airports, hospitals, universities, corporate campuses, hotels, convention centers, and public venues. Our digital wayfinding solutions are fully customizable to the needs of each industry and facility.

Absolutely. Our platform can manage multiple buildings, floors, entrances, parking areas, and outdoor spaces within a single navigation experience, helping visitors move seamlessly across large sites.

Implementation timelines vary depending on the size and complexity of the site, the number of kiosks, and the level of customization required.

Most projects can be completed within a few weeks once all necessary information has been provided. Our team manages every stage of the process, including map creation, software configuration, design customization, testing, and deployment, ensuring a smooth and efficient implementation.

To create an interactive map, we typically require floor plans, site layouts, directories, points of interest, accessibility information, and branding guidelines. Our team then transforms this information into an intuitive digital navigation experience tailored to your facility.

Yes. ViaDirect can synchronize content with your website, CMS, or existing databases through APIs. This allows content updates to be automatically reflected across your website, kiosks, ViaDirect Mobile, and ViaDirect Web, reducing manual work and ensuring consistency across all channels.

Through ViaDirect’s content management platform, authorized users can easily update directories, tenant information, store listings, gates, departments, offices, services, and points of interest. Updates can be performed by your team, by ViaDirect, or through a collaborative approach depending on the service agreement. 

Yes. ViaDirect solutions support multiple languages, making them ideal for international environments. Visitors can easily select their preferred language, ensuring a more accessible and user-friendly navigation experience.

Yes. ViaDirect provides analytics and reporting capabilities that help organizations understand visitor behavior and engagement. 

Each kiosk is manufactured using high-quality, durable materials selected to ensure reliability, longevity, and an attractive appearance. Configurations can be adapted to meet specific project requirements, including accessibility and branding needs.

Depending on the project location and requirements, ViaDirect can leverage both local and international manufacturing capabilities. Our global experience allows us to optimize production, logistics, installation, and maintenance while ensuring consistent quality standards across all deployments.

Yes. ViaDirect provides a complete solution that combines hardware, software, interactive mapping, content management tools, and ongoing support. Depending on the project, solutions can be delivered through different commercial models, including CAPEX and OPEX approaches, allowing organizations to choose the option that best fits their budget and objectives.

Wayfinding kiosks are designed to complement, not replace, customer service teams. By handling routine navigation and information requests, kiosks free staff to focus on higher-value interactions and personalized assistance.

Yes. ViaDirect can remotely monitor the status and performance of connected kiosks, allowing our teams to quickly identify and address potential issues before they impact visitors. This proactive approach helps maximize system availability, reduce downtime, and ensure a consistent user experience across all deployed devices.

Yes. Visitors can search for a destination on the kiosk and then scan a QR code displayed on the screen to instantly transfer the route to their smartphone through ViaDirect Mobile, allowing them to continue navigation while walking to their destination.

Yes. ViaDirect kiosks can display promotions, events, advertisements, featured tenants, seasonal campaigns, and sponsored content. 

Yes. ViaDirect offers flexible commercial models, including purchase (CAPEX), leasing, and subscription-based options depending on the project requirements. 

Interactive kiosks typically require a power supply and a network connection.

Your dedicated project manager will assist your team throughout the preparation phase to ensure a smooth installation and deployment process.

ViaDirect Mobile allows visitors to access interactive maps and personalized navigation directly from their smartphones. After scanning a QR code, clicking a link, or accessing the platform through your website, users can search for destinations and receive step-by-step directions to their chosen location. 

No. ViaDirect Mobile is a web-based solution that works directly in the user’s smartphone browser, eliminating the need to download or install an app. 

This is a separate product, but the map remains the same. Your agency can easily integrate it for iOS or Android. Contact our sales team for more info.

We recommend promoting the mobile solution in areas with strong 4G/GPS reception or encouraging the use of free Wi-Fi for better performance.

Yes, you can pay annually. Please contact your sales representative for more details.

Yes. Visitors can receive continuous guidance between parking areas, entrances, buildings, campuses, and destinations within the facility, creating a unified journey from arrival to destination. 

Absolutely. ViaDirect Web is fully responsive and optimized for smartphones, tablets, and desktop devices, ensuring a seamless experience regardless of screen size. 

Yes. ViaDirect Web is designed to integrate seamlessly into your existing website while maintaining your organization’s branding and user experience.

Yes. Visitors can search for destinations directly from the interactive map and quickly locate stores, restaurants, offices, gates, departments, amenities, or services. 

From your website, users will be able to interact with the map, search for a store, access destination details, plot a route, with or without the disabled option, etc.

Interactive maps help visitors prepare for their visit, reduce navigation-related questions, improve user engagement, and provide valuable information before arrival. This translates into a better visitor experience, increased operational efficiency, and stronger digital engagement.

No, all changes to your map are synchronized across all platforms (kiosks, mobile, and web). One change updates everything.